Advertising includes all the means of communication for getting your product or service’s marketing message across to potential customers in your target market in order to attract attention, recognition, legitimacy and sales.
There are many types of advertisements. The most obvious are messages you see in print in newspapers and magazines. You also see ads on TV or on computer monitors, or hear them on the radio or streaming web broadcast. You pass by billboards, murals, banners, flags, and people twirling signs along the roadway. You may be reading articles written with subtle but intentional slants about a particular brand.
You may hear a jingle, perhaps staying in your mind as an ear-worm. Or read a slogan, perhaps repeating to yourself because it has some rhythm or metaphor that resonates with you.
Ads may involve some recognition of sponsorship for an event or program. They may be found on signs posted in stores, on lawns, on telephone poles, just about everywhere.
You might come across a social media post or pop-up or review or comment. Or several. Maybe hundreds.
You may have seen product placements in TV programs, movies or on YouTube.
The average person is exposed to over 5,000 advertisements every single day.
Ads communicate.
They influence and persuade.
They remind, reassure, explain, guide.
They focus on customer needs, benefits, problems solved or to be solved.
They may be generally targeted, narrowly targeted, or specially targeted at one individual.
Someone has to have paid for them in some say.
There is no-one-size-fits-all advertisement. In fact, you will probably be using several different kinds of advertising channels to get your message across. Go slow, however. Be deliberate.
Advertising can be expensive. So, similar to all the other business and promotion activities you do, you always want to build in an evaluative component. Given the cost of a particular ad, are you getting a sufficient return on investment? What is the unit cost of an ad — that is, what is the cost per person reached? Per person who responds to the ad? Per person, in response to the ad, actually purchases something?
If you have in any way begun to establish your business as a brand, all advertising becomes much easier and more effective.
Conversion Tunnel
In any of your campaigns, you most likely will want to plan for a series of ads. Collectively, the ads in the series build upon one another. They serve to gradually tighten up the message and narrow the target audience.
The first in the series will be very general, and the last in the series will be a very specific call to action.
Basically, you can’t hit your customer over the head with too much information, and you cannot expect your customer to respond to your ad the first time they see it. Hence, you develop a strategic series.
· Awareness: Your first ad: Gain customer awareness of you and your product.
· Interest: Second ad: Guide the customer into recognizing how you and your product meets one of their major needs.
· Desire: Third ad: Entice the customer to want to buy your product.
· Action: Fourth ad: Turn your potential customer into an actual customer.
Writing Promotional Copy
Your promotional copy should be simple, obvious and direct. It should focus on the benefits to the customer, not the features of your product or service per se. It should validate how your customer thinks about their needs, desires, problems, and potential solutions. Don’t give the customer a laundry list of things. Be sure to anticipate the customer’s level of awareness.
Jewelry purchase needs include,
· Fill out a wardrobe
· Match a dress
· Something for a special occasion
· Feel good about themselves
· Make a power statement
· Compete with someone
· Signal that you are a bona fide member of a group or culture
· A memento
· A reward for a job well done
· Make yourself more attractive
· Connect with a mate
· Wants an heirloom
· Remember a special event, moment, date, occasion
Visualize, as you are creating your promotional copy, that you are talking to a specific customer. Tell them what they need the most, and how you are the right person, business, event to fulfill that need. In your ad, validate their thinking / feelings / understandings / desires.
Next, reinforce what you just wrote. There is an important need. Yes, the customer is thinking about this need. Yes, the possible solution is an idea shared by both you and the customer. Yes, you are there to meet this need when, where, and how the customer needs you to meet this need. Again, you want highlights, not an exhaustive listing.
Print vs. Online Advertising
Online Advertising Channels
SEO Optimization
Content Marketing
Social Media Marketing
Affiliate Marketing
Radio and Web Streaming
Influencer Marketing
Email Marketing
Your own website
SEO Optimization
SEO stands for search engine optimization. All the search engines, like Google and Bing, send out robots constantly to search the internet for information that can be categorized — identified, ranked and rated. Your online presence may extend to Facebook, Instagram, a personal website, Etsy, a blog post, a comment on a post, and just about everywhere in cyberspace. But you are nothing — not known, not seen, not heard, not acknowledged — if you don’t get indexed by the various search engines.
You want to be well-indexed. This means you need things wherever you are present online which are indexable. These include things like,
· Keywords and keyword phrases
· Captions for images
· Comments on posts
· When you/your business is tagged or hash-tagged
· Links back to your website
· Listings of your business in directories
· Reviews of your business and your products
This increases the chances that when someone searches for products like you carry or businesses like your own, you are more likely to be found.
71% of online jewelry sales begin with a Google search!
Selecting Keywords and Keyword Phrases. Do some research here. You can plug in a keyword into a search engine search bar. Typically, a drop down menu will appear that shows other words that come up when people look for that keyword. These become keyword phrases. Keyword phrases (2–3 words) will have better visibility outcomes for you than single keywords. That is because as you add words to a phrase, you begin to narrow down the relevant possible sites that might get flagged and presented.
Check the key words your competitor is using. Look at their websites and what words/phrases them emphasize. Plug their name into the search engine search bar, and see what comes up.
Content Marketing
Here you write an article or review or response to an online post, or create images and videos, and place these somewhere online. This might be a social media site, a site specializing in hosting articles, your own website, or a blog. You include somewhere (top, within, or at the end) links back to you and your website or your products listed online.
With this content, you are trying to educate the reader in some way. Your content in some way is providing a solution or answer to a problem or question the reader might have.
The better connection between you and the reader, the more likely the reader is to create a link to your content. More links to your content means greater SEO optimization.
Another type of content is when you are presenting one of your products or a type of jewelry product, and you do a soft-sell. You explain how to wear it, how it was made, interesting facts about it, how it fits with current fashions, or other interesting characteristic about it. Don’t list a price. List a link to where the reader can find more information about it.
As with most things, this is not a one-shot, one-time approach. You want to post content on a regular basis, probably daily.
Social Media Marketing
You can leverage the power of various social media sites, like Facebook, Tik Tok, LinkedIn, Pinterest, YouTube and Instagram.
These sites have
· Pages you can set up a profile on (for your personal page as well as separately for your business page)
· Postings you can place.
· Postings you can respond to.
· Events you can participate in or create.
· Groups you can join or set up.
· Targeted Ad programs you can take advantage of (You might be able to target your audience by location, language, education, work, age, gender, birthday, relationship status, likes and interest).
In some cases, you can tack on a short commercial message or signature to the end of your posts. In other cases, commercial messages may be forbidden, but you can create a signature that generates enough interest and curiosity so that someone might link back to your site.
Some social media sites limit how many places or times you can use the same ad-copy-post. That limit might be 3 places or times. If you want to do more than that, you will have to modify your ad-copy-posts.
A lot of the advertising tactics you use here are free. It just takes a lot of time.
Other tactics will cost you. Targeted ad programs let you send a message to some demographically limited group which you define. You set a budget. You either pay for the number of click-throughs (someone has clicked a link in your ad), or the number of impressions (someone has visited the page where your ad appears). Some jargon: PPC for pay for click or PPI for pay for impression. You may also want to measure the click-through rate (5% is great, below 2% is not great).
You can use both your personal page as well as your business page to tell your story and get your products seen. Soft-pedalling the message will work better than any hard sell. For example, creating seven consecutive posts following you as you create a piece from inspiration to finish — of course with images — will get you better responses than creating what looks like a magazine ad for a specific piece of jewelry. A friend posted an image of her wearing a piece of jewelry she just made with her hair all messed up. She gave the image a simple caption: Bad Hair Day — What Do You Think? And sold 43 pieces in response. People feel more connected when they feel you are sharing your life with them.
Images are important. Short videos are the best.
If someone responds to any of your posts. Thank them. Always repeat their first name in your response.
You can use your personal and business profile pages to have conversations with your customers.
Think about reposting your customers’ pictures wearing your jewelry.
Or, create a branded hashtag (or two or three) and always list this at the bottom of all your posts. Think of something like: #warrensgems, or, #jewelrybywarren, or, #warrendesigns.
You want to post at least one thing every day. Most likely this is physically impossible time-wise to do this for every social media site. So, create a presence on as many social media sites as possible. Then concentrate on two of them with your daily posts.
Keep your ads short, and the messages well targeted to your intended audience.
If paying for ads, the social media site should also have some statistical information you can access to gauge how well your ads are doing.
Affiliate Marketing
Here you invite another party — referred to as third party — to drive sales for your business. This might be an influencer, a thought leader, a celebrity, another shop which sells accessories or clothing. You rely partly on the reputation and networking of some other business to advertise and advocate for your jewelry.
You might work out a co-marketing arrangement and split costs. You might pay them a commission or a percent of the sale.
Radio and Web Broadcast Streaming
Radio has always been an effective channel for advertising jewelry. It is a lot less expensive than TV, and has a loyal audience. It is very targeted at a local audience. Today, however, you might use the internet to place ads similar to the ones you might have used for radio.
Webcasts offer you an on-demand and more targeted connection to your intended audience. They allow you to reach a broader and more internet-savvy audience.
Influencer Marketing
Rely on one of the many influencers in fashion and jewelry to promote your stuff. Most established influencers have media kits to share with you so you can get an idea of the kinds of things they promote and who their target audience is.
Or, make yourself into an influencer. Create an online audience on one or more social media sites which follows you and pays attention to your recommendations. The key to becoming an influencer is to establish a clear brand identify for yourself. Create a branded hashtag. Encourage your customers to use your hashtag when sharing images, videos and advice from your own feed.
Email Marketing
Email marketing is one of the most effective marketing methods in existence. It keeps your business in front of your customers on a regular basis.
The key is to grow your email list. So you need to make your emails special in some way. Your emails might include what is called gated content. They might include special discounts. They might present advanced notice for sales or other special events. They might include content that your customers may want to save, such as explanations about what certain gemstones mean or how to clean sterling silver jewelry. You might give first access to a new product.
Be sure you have secured permissions from each contact on your email list. You can create simple forms that can be posted online on your website or blog, and simple print forms to hand out to people.
Emails are effective, but you do not want to overdo them. People get annoyed if they get too many emails in their box.
I suggest using an email service like MAILCHIMP. Not only do they make creating and sending emails easier, they offer some tracking and analytic services, as well.
Your Own Website
Build a site that supports your business. Be sure it is optimized for search engine indexing. Decide whether your website serves primarily as a billboard — a place to find you. Or decide whether you want to include a shopping cart system and make your website an ecommerce site for your jewelry.
You can have your own domain name, or be part of a larger web-hosting company which may or may not allow you to use your own domain name.
Having your own website gives you credibility. It allows people to more easily find you and contact you. It gives you another channel for selling your jewelry.
Be sure to add an analytics package to your site. Some will be available for free. You always want to build in evaluative components with whatever you do.
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FOOTNOTES
Arias, Aaron. Six Ways to Advertise Your Online Boutique. 12/7/21.
Designers need to get the approval of and payment from their clients. That means the client has to recognize and share the choices the designer made when creating the piece of jewelry. It all comes down to two aspects of marketing: persuasion and influence. Marketing is about creating persuasive arguments which can influence a person’s beliefs, attitudes, motivations, intentions and behaviors. Influence comes with knowing what the best outcome that the marketer should seek. Persuasion includes the tools you use to get there. Persuasion can take many forms. The marketer’s success depends on a handful of persuasive factors. Marketing strategies follow one or more of eight universal principles of persuasion. Information within any successful persuasive argument is best presented in a certain order.
Influence and Persuasion
Marketing is about creating persuasive arguments which can influence a person’s beliefs, attitudes, motivations, intentions and behaviors. The marketer wants to be able to persuade the client to focus their attention on the jewelry product line, to approach it, touch it, try it on, buy it, exhibit it, share it with others, then, moreover, to further persuade these others (thus making the marketing message contagious) to want to buy it. Influence comes with knowing what the best outcome that the marketer should seek. Persuasion includes the tools you use to get there.
When we are trying to persuade someone, we might be trying to get them to change their mind about something. We might want them to change the weight, ranking or priority they give one thing over another. We might want them to see the interrelationship among two or more otherwise unrelated things. We might want them to re-evaluate the cost and reward calculus they use when deciding to make a purchase.
When trust is present, influence increases and persuasion ends in more positive outcomes.
Persuasion can take many forms. It can be…
· Coercive, done aggressively through direct commands, threats, fear mongering, shaming.
· Informational, spread as biased in some way towards a particular position or idea.
· Leveraging a belief by appeals to logic and reasoning.
· Leveraging a belief by appeals to feelings and emotions.
· Establishing a high level of credibility or character.
A marketer or jewelry designer is not born as persuasive. It is something to be learned, practiced, applied and applied again. The strength of the marketer’s influence centers on a handful of persuasive factors, such as:
1. Commonalities: People like people like themselves.
2. Logic and Rationality: When you see data, it tells a recognizable story.
3. The Target Audience’s Needs, Wants, Values and Desires: It is important to pay attention and hone in on these.
4. Attractiveness: Attractive people are more persuasive.
5. Confidence / Charisma: Confident /Charismatic people are more persuasive.
6. Preparation: Learning, Practicing and Preparing are how you place yourself in a powerful, persuasive position.
Persuasion and Marketing
Persuasion in marketing involves the ability not just to influence people’s actions, but their attitude as well.
Persuasion is a matter of establishing mutual trust or shared understandings. You develop that sense of trust in your client. That means, they believe that you will deliver on any and all your promises, and that your product will solve their problems, needs and/or desires. The marketer presents some type of evidence which the client must interpret as relevant and valid for themselves, whatever that might mean.
Marketing campaigns are various strategies attempting to influence, direct or change client behaviors by eliciting reactions. Marketing campaigns rely on imagery and word associations tied to emotional responses.
To be persuasive, the marketing message must have value and relevance for your target client. She or he might see a reward or a minimization of costs and agree to change their behavior. She or he might be trying to shield themselves from anything which refutes their sense of self and self-esteem. She or he might derive pleasure when they can align their self-concept with that of the emotional message associated with the product. She or he might find that they can meet their needs for understanding and control by finding out more information about your product.
In response to any marketing campaign, the client can do one of three things:
1. Accept
2. Non-commit or remain indifferent
3. Reject
And it is important to think of persuasion as a continual process. You might be able to persuade someone to purchase your product once, but will they purchase your product again?
The Designer As Marketer Should Have A Detailed Familiarity With Everything Involved With Consumer Behavior
What causes clients to purchase certain products and brands, and reject others? It is important to begin to document client shopping behaviors, motivations and their psychological and sociological underpinnings.
The marketer will want to get a handle on the target audience in terms of
· Psychological Factors: How assumptions, perceptions, understandings, values and desires affect responses to the marketing message.
· Personal Factors: How demographic characteristics, such as age, culture, profession, gender play roles in forming responses to the marketing message.
· Social Factors: How socio-cultural groups, such as income, geographic residence, education level, affect shopping behaviors and responses to the marketing message.
How Can Marketing Affect Client Shopping Behaviors? The Eight Universal Principles of Persuasion
Persuasion works when the client feels that, by purchasing your product, you and your product have made a positive contribution to their life. There are different ways or principles marketers follow for establishing that sense of positivity.
There are eight universal principles of persuasion the marketer can resort to in order to influence client shopping behaviors. These are,
1.Reciprocity
2.Commitment
3.Consensus
4.Authority
5.Affinity
6.Scarcity
7.Visibility of Consequences
8.Information Exposure
Reciprocity
If you do this for me, I’ll do this for you.
People tend to feel the need to return the favor. You offer or remove incentives and play with client’s natural tendency to be grateful and want to do something for you in return. You might offer them discounts or a free sample. You might put them in a frequent shopper rewards program. You might do a special customization. You might offer them a gift. You might offer something special to first time buyers or to clients who register for your email list.
Commitment
I am a loyal customer.
Once someone is engaged with something, they are more likely to stick to it and commit. They become loyal to the designer, the designer’s business and the designer’s brand. The marketer would do those things which enhance customer loyalty. You might have a special showing or trunk show. You might include them on your email list. You might make them aware a way ahead of time of some deals or opportunities.
Consensus
If it’s OK with them, it’s OK with me.
Sometimes this is referred to as the herd response. If the client sees others doing it, they are more likely to do it as well. The marketer here would demonstrate the popularity of their products with other clients and client groups.
Authority
If such-and-such expert tells me it’s OK, I’ll think it’s OK.
Clients are more likely to listen to an expert they trust, than anyone else. The marketer would have the marketing message put forth by trusted experts who could be seen as authority figures. These authority figures are seen as having already established proof of their knowledges and beliefs. Authority might be actual or implied. Thus, their advice is recognized as trustworthy. You might seek endorsements from well-known figures. You might create an ad where the expert is delivering the message. You might rely on influencers online to spread your marketing message.
Affinity
She bought it, and she’s a lot like me, so I’ll buy it as well.
The client is more willing to follow through on the marketing message and goal if she or he knows someone who is similar to themselves who bought the product. Similarly might be by gender or age or economic class. Similarly might be people who belong to the same church or shop at the same store or attend the same events. The marketer would emphasize shared interests. The marketer would present reasons why conformity is the best choice here.
Scarcity
I better get it right away, if I’m to get it at all.
People tend to want what they think they might not be able to have. When something is scarce, clients tend to assign it more value. Defining the context becomes very important for this principle of persuasion. It might be something that is exclusive. It might be in limited supply. It might have some sense of rarity. It might be subtle clues provided in how the products are displayed to make it seem like you are running out of stock (such as, a very large container with a few items left in the bottom). The product might not be available from any other competitor. The product might be temporarily on sale or only available for a limited amount of time. The marketer might emphasize that this product does what no other product can do. The marketer might emphasize that if the client doesn’t act quickly, the likelihood that they could ever purchase the product will be very low.
Visibility of Consequences
I know what will happen when I purchase and use this product.
The client is more likely to purchase a product if they can anticipate the consequences of their choice. Every purchase is a risk. Will it work? Will it hold up? Will it be appropriate? Will I get the reactions I want? Here the marketer would highlight evidence which makes the consequences obvious, and then more evidence which minimizes the likelihood that any risk and uncertainty might occur. The marketer might emphasize the positive results, and minimize any negative ones. They might point to past successes of this or similar products. They might present the pros and cons and comparative imaging of future outcomes. They might present the pros and cons by comparing antecedents. They might explain that the client will have emotion regrets of they don’t make the purchase.
Information Exposure
I was told it was important now to act.
Clients often have to make choices when they have more limited information upon which to rely. How and when the client is exposed to certain information, prompts, triggers and cues may affect their choice whether to buy a product or not. The client might be distracted. There might be time / timing / seasonal considerations where they pay more attention, say to holiday merchandise during Christmas season, than at other times of the year. Some information may have increased salience, depending on the context. For example, what the jeweler says when standing behind the jewelry counter may have more salience than what that same person says about the same product when randomly meeting that person on the street.
The marketer might present or withhold information based on timing considerations. The message might be different presented during the day from presented during the evening. It might be different in the Spring from the Fall. The marketer might try to connect positive emotional information the client already holds to the product the marketer is trying to sell. This could be a positive memory such as a song or image or experience. The marketer might stress how even with this limited information the client can still anticipate a level of success. The marketer might emphasize negative information about a competitor or competitor’s products. The marketer might use popular phrases and words that have a particular emotional or cognitive association with the target audience.
The Persuasive Argument
Whatever principle of persuasion the designer follows, the presentation of information in their persuasive argument follows a pattern. That is, informational content, when presented in a certain order, makes for a more persuasive argument. This order is presented in the table below.
A Few Cautions
When marketing your products, you have a professional responsibility not to cross the line between influence and manipulation. You might be successful in manipulation in the short term, but this will probably spell disaster for you mid- and long-term. People are willing to be influenced and persuaded, but resent getting manipulated. And if manipulated, they usually find out.
Don’t present yourself falsely in any way. Don’t claim to be an expert when you are not, for example.
Last, don’t over emphasis economic factors — price, discounts, and the like — in your marketing messages. Rely more on one or more of the universal principles of persuasion where you play towards emotions, perceptions and desires.
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FOOTNOTES
Abelson, Herbert I. Persuasion: How Opinions and Attitudes are Changed. Spring Publishing, 1965.
Clements, Jon. The Power Of Influence and Persuasion in Business.
Typically, an art gallery is a small business which exhibits and sells art. Galleries attract different kinds of clientele. Some people who purchase art might want to have something to hang in their home or business. Others would be considered art enthusiasts and collectors. They purchase art as investments. The profits the gallery takes in need to be sufficient to cover the cost to run the business, and have money left over to live on and play with.
The gallery owner, in effect, curates what is shown. The gallery will want to have some variety, but also some consistency in what is shown. Galleries tend to have reputations around what they specialize in. The gallery owner is typically very knowledgeable about art and how art connects with the current culture. Many galleries are biased against jewelry because jewelry is not understood universally as an art form. When you research galleries, you will want to document which ones would be more amenable to carry your jewelry pieces.
Most galleries have physical store spaces, but with a website presence. There are also digital galleries and online sales platforms. Some are open to all artists; some specialize in gallery shop membership. There are auction houses both physical and online. Also places like Amazon and Ebay have fine art and collectibles sections. Most sales are conducted in physical spaces, but more and more online.
Before you approach any gallery, be sure you have answered two important questions up front:
1. Does your work and your needs fit the gallery? Do some research. Look at the lines represented, the artists represented, how things are organized. Contact some of those artists and ask about their experiences with the gallery and how exhibiting there works for them.
2. What benefit(s) does your work offer the gallery, in other words, why should they represent you? It is important to establish and define your professional relationship with the gallery. Determine what the gallery needs from you to make things work out for both of you.
When you work is represented by a gallery, regular communication is important. Be on time with deadlines and materials needed. In a big sense, your relationship is a collaboration.
Gallery representation will increase your reputation, credibility and legitimacy. It will lead to you getting higher prices for your work. It will increase your visibility. It will enhance your brand.
Your Goals
The gallery needs to represent and promote you when you are not around. They will need to know a lot about you, and feel good about you as a designer and as a person.
That means your goals will be to:
· Research galleries which are a good fit between you, your jewelry, and their clients.
· Research artists/designers they represent and visit their websites; make note of their selection, styles, pricing and possible pricing formula they might have used.
· Create a strategy for presenting yourself and your work.
· Make your pitch to the gallery.
· Place your jewelry in a gallery for sale, priced so that you receive a good return.
· Create a collaborative relationship with the gallery owner around how best to serve the gallery’s clientele and collector base.
· Maintain good and frequent communication.
· Create jewelry for the gallery which has a high degree of consistency and coherency with you as a designer and the brand you are promoting.
· Have a high enough level of productivity so that the gallery can be confident you will always have enough jewelry (usually 30–35 pieces available at any one time) for them to sell, particularly if they want to replace pieces which have sold.
First, A Self-Assessment: Is Selling In A Gallery Right For You?
Step back for awhile and answer these kinds of questions about you as a designer and your work. Be honest with yourself.
1. Is your jewelry consistent and cohesive? Have you developed a distinctive designer style and is this consistently reflected in the jewelry you want to place in a gallery?
2. Is your jewelry made of quality materials?
3. Have you implemented the best standards of technique, technology and craftsmanship?
4. Are your pieces appropriately finished from end to end?
5. How marketable are your pieces? Which are most marketable?
6. How should you refer to your jewelry style and aesthetic in marketing when talking with galleries and collectors? What labels would you give these? How accessible are these labels to galleries and collectors?
7. Where should you concentrate your efforts to find galleries and promote your jewelry to them?
8. Would your pieces fit in the highest-quality surroundings?
9. Are your presentation materials — portfolio, artist statement, business card, jewelry displays — professional and engaging?
Do this simple exercise. Imagine who the typical collector of a particular gallery might be. How does your jewelry look through their eyes? What would the collector think and feel and see when trying on a piece of your jewelry? What are their needs and desires, and how does your jewelry help them to meet these?
Make a good list of anything you can do to improve.
Also, you might get an objective opinion, say from another jewelry designer, or even a gallery representative. What kinds of things do they see which could enhance the appearance and marketability of your work?
Build Consistency Into Your Work
Consistent work makes it easier for the gallery owner to represent, market and sell your work. It makes it easier for the collector to connect with your body of work and purchase it. Consistency means that your jewelry is immediately recognized as designed by you.
Consistency can mean many things. If you are consistent on 3 or 4 factors listed below, then you have some wiggle room with the others.
Consistency can be conveyed by:
· Color, pattern, texture
· Use of point, line, plane and/or shape
· Theme
· Forms
· Rhythm, balance, volume, size/shape distribution
· Medium
· Materials
· Techniques and technologies
· References to history, time, place, situation, culture
· How your pieces are finished off
· Signature elements, like a certain bead or tag, included with your pieces
· Comfort, movement, drape and flow
· Predominant silhouettes
· How your pieces feel and look when draped on the body
· Size adjustability
· Selection of clasp and design of clasp assembly
· Display and presentation
Getting Your Portfolio and Presentation In Order
You will be bringing several pieces of information with you when making your pitch, whether in person, through email or online. At the lease, these will include an Artist Statement, a Portfolio, and a business card or resume or biographical profile, and sample pieces and or images.
Some pointers:
1. Everything should be well organized and reaffirm your designer style and brand
2. You should have very clear images of your pieces; in a few of your pictures you want to demonstrate the scale of your pieces, such as sitting them next to a recognizable object or being worn on the body or laying on your work bench as you construct it
3. You want to have up-to-date information about pricing and sold works
4. In your portfolio, you may want to include current prices, but you also may want to leave off dates; track the dates for yourself in other records not to be shared with the gallery; always refer to your prices in retail values, not wholesale
5. Your pricing strategy should be consistent from piece to piece; it should be based on both the cost of creating a piece as well as your current brand value; it should be based on a simple formula that can be explained to others.
6. The images in your portfolio should represent you as a jewelry designer today
7. If visiting in person, you want to always have samples of your work with you. The samples should be representative of the kinds of things you would want to place in this gallery.
Have A Clear Image About The Typical Buyer Of Your Work
You should be keeping good records of your buyers.
Who are they?
· Average age
· From particular neighborhood, city, area
· Buying for a business or for personal
· Situations in which they wear your jewelry
· Price points they favor
· Income / wealth
· Married / single
· Male / female
Why would your buyer come to a gallery rather than another setting to purchase jewelry?
Why would they come to this particular gallery you are targeting?
Some Notes About Pricing
Use a formula. Keep it simple and explainable.
Don’t undersell your piece. You need to make a profit.
Don’t underprice your piece. This disvalues it.
Keep your prices competitive with those of other designers you are competing with.
In a gallery setting, you want national or international prices. If you live in a lower cost locale, you do not want to base your prices on their expectations.
Don’t overprice. You won’t get repeat business that way. Keep your prices competitive.
Review your pricing regularly.
As you make more and more sales, adjust your prices upward for all your pieces accordingly.
It is better to suggest pricing to the gallery owner rather than ask their opinion of what prices to set. In this way, you come across as a more established, experienced designer. Depending too much on the gallery owner to set prices might make you come off as a novice with unproven market value.
Finding Target Galleries
Do online searches. Ask other jewelry designers.
Begin with galleries that are nearby to you. Do not limit yourself to the most prominent galleries. If at all possible, visit each gallery in person.
You want to answer for yourself these kinds of questions:
· Is the location good, bad or indifferent?
· Are the staff friendly and approachable?
· Are the staff knowledgeable about the pieces in the gallery?
· Do I like the way the pieces are displayed and labeled?
· Would the gallery be a good fit for my work?
· Does your work fall out of the general pricing of other jewelry in the gallery?
Making The Pitch
You can make your pitch by email, phone, online, or in-person. In-person is the best, if possible. Creating a personal connection with a gallery will make them more likely to want to work with you. Getting recommended to the gallery by an artist, designer or collector can often open doors for you.
Emailing:
Start your emails by asking them if they are currently seeking new jewelry designers.
In your first email, do not include attachments. This makes it too easy for them to reject you. Instead, use this first email opportunity to establish a personal connection. If you get a positive response, follow-through with attached documents.
Galleries can be overwhelmed with emails, so this is probably your weakest strategy for contact. It is easy for the gallery to send a thanks-but-no-thanks form letter in response to an email.
Online Submission Through Their Website
The gallery will present you with guidelines and a form to fill out. This helps them weed out designers who might not be a good fit. This helps the gallery discourage designers from approaching them. It may get you some attention, but do not depend on this approach.
In-Person:
Make sure ahead of time that the gallery is a good fit for your work. Otherwise this will be a waste of time.
If feasible, you might shoe-horn yourself into their operations. Be around. Visit the gallery. Attend their openings. Strike up conversations. Talk to the designers they represent. Ask them how they came to be represented by the gallery. Talk to the clients walking around the gallery and looking at the pieces, particularly the jewelry. Ask them what they particularly like about the jewelry they are viewing. Casually mention you are a jewelry designer looking for galleries in which to place your work. Don’t be sales’y. Perhaps email them after a visit thanking them for the showing or giving your take-aways about the show.
If cold calling or making a specific appointment, be sure your portfolio and presentation are in order. Make the talk very conversational. Try to elicit things which connect you and your experiences to those of the gallery owner. Be prepared with several questions. Also ask the gallery owner for feedback on your work and on your presentation.
NOTE: It is easier for the gallery to reject you if you try to make an appointment by phone, and more difficult to ignore you if you cold call.
Hand the gallery owner your portfolio. Give them space to review it. Don’t do a running commentary as they page through this.
Always make eye contact. Don’t be shy. Don’t look away or look down when you are speaking with someone. Use their first name and repeat it during your conversation.
The gallery owner, if interested in your work, will ask you a series of questions. Always be upbeat in your answers. Keep your answers short and to the point. Often the style of how you answer will be just as important as the content of your answer.
Depending on where your target galleries are, you most likely will be making your pitch in all these different ways. So your materials have to be adaptable — file structure, size, both digital and print files.
One thing the gallery, if representing you, will want to do is tell your story over and over again. Part of your pitch will be some subtle introductory training of them towards this end. Your story should be easy to understand and easy to repeat.
Emphasize the consistency in your work.
Show how your work will fit with other designers the gallery represents, yet at the same time offer something different and special. Tell them how your work can be distinguished from your competition.
Demonstrate your in-depth knowledge of their clientele and their needs and desires. Explain how your jewelry will meet their needs and desires.
Demonstrate that you are serious about your work, and are always striving to improve your technique and further hone your style.
Even if you get a positive reaction to your work at one gallery, do not stop approaching other galleries until you have a firm offer.
Be persistent.
After each interaction, send a thank you note.
Now Your Work Is In A Gallery What Do You Do Next?
Maintain frequent communication with the gallery.
Keep the gallery informed of your new work. New work often sells best.
If your pieces are in more than one gallery, rotate them from gallery to gallery.
If you have ideas for the gallery, such as changes in displays, offer them as suggestions, not demands.
Frequent thank you notes are a good strategy.
If your pieces are getting a lot of positive responses, you might ask the gallery owner to do a show or special event for you and your work.
Ask the gallery for a letter of recommendation. The gallery owner should mention how great you are to work with, how buyers appreciate your work, and how sales of your pieces have done for them.
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FOOTNOTES
Denter, Carlin. Between Commerce and Art. About Galleries and Market. Art Jewelry Forum, 01/29/2019.
Horejs, Jason. A Post For Gallery Owners | How To Work Successfully With Artists. RedDotBlog, 10/4/2021.
Horejs, Jason. “Starving” To Successful. The Artist’s Guide to Getting Into Galleries and Selling More Art.
Your competitive advantage (one or more) is what influences someone to buy something from you rather than one of your competitors. Do you make something of higher quality? Or less cost? Or especially noteworthy. Or use rare materials? What is it that sets you apart, or as Heather Bunker puts it, what is your secret sauce?
Competitive advantage is your ability to outperform your competition. It is you way to design, create, produce, distribute, market and/or sell products and services better than anyone else. It is something that cannot be easily replicated, or, if it is at some point, you can build back better.
There are all types of competitive advantages. Businesses might emphasize one, or several. Some examples of competitive advantages that jewelry design businesses might claim:
1. Authenticity and honesty
2. Rarity
3. Individuality, tailor-made, custom
4. Material quality
5. Technical prowess
6. Access, Location, Visibility
7. Timeliness
8. Special occasions (ready for those …weddings, etc.)
9. Financing, payment plans
10. Innovation
11. Extensive knowledge about materials and techniques
12. Environmentally friendly, sustainable
13. Socio-culturally friendly, sensitive
14. Prominence / reputation of designer
15. Mass quantity production
16. Service Orientation: repairs, custom work, style consultation
17. Pricing, discounts
18. Concurrently maintaining both quality and prices
19. Use of technology
20. Unusual designs
21. Brand loyalty
22. Ownership of copyright
23. Where differences from your competitors, such as different product mix or material use or better craftsmanship, might make you appear superior to them
Why Is Having A Competitive Advantage Important To You?
Competitive advantage is what makes your products and services more desirable to customers than any of your rivals. When you customers recognize these competitive advantages, you are more likely to make sales and more likely to be profitable. You are more likely to grow your business and enjoy greater customer loyalty.
The jewelry design business is very saturated worldwide. On Etsy on any day, there are over 6,000,000 (that’s 6 million) pieces of jewelry for sale. Don’t see this as a defeat. See this as a challenge. Your competitive advantage will help get you that edge, and make you more memorable.
Your competitive advantage is something that you can repeat or allude to in your business name, how you name your jewelry and jewelry lines, your tag line, your elevator pitch, your domain name, your marketing and branding strategies. It might influence how you design your products, distribute them, and put boundaries around your target market.
What Are The Components Underlying Any Competitive Advantage?
You use your competitive advantage as a means of communication. As such, to establish any competitive advantage, you must know 3 things:
1.VALUE PROPOSITION
2.TARGET MARKET
3.COMPETITION
1. Value Proposition
You must clearly identify what attributes of your products or services make them desirable to your customers. What is the value to them? Why does this value motivate them sufficiently to touch, wear, buy and/or collect your jewelry? What things might further get them to show off and talk about your jewelry to their friends, acquaintances and relatives?
2. Target Market
Your advantages will not be seen and understood equally by all people. And you don’t really care about all people. You care specifically about your more narrow market audience or market niche focus. What does your advantage look like to them? Why will it motivate them? What evidence are you using to know this?
You might take the time to ask some of your customers why they buy from you and not your competition?
3. Competition
Your competitive advantage is always in reference to some other business or designer. It is comparative. It differentiates you. It influences a choice of you over others. You competition might be traditional. It might be non-traditional. It might be emerging.
How does your competition look like from your customer’s viewpoint?
How Do You Determine Your Competitive Advantage(s)?
First, think about your strengths.
Second, think about the strengths and weaknesses of your major competitors. These competitors might be in your same geographic location, or they may be online.
Search on Google and Etsy for jewelry makers. How do they present themselves? What qualities do they emphasize? What competitive advantages do they claim? Based on what evidence? How do they link their idea of competitive advantage to their assessments of customer needs, wants and desires?
Last, list what things you are better at than your competitors.
____________________
FOOTNOTES
Bunker, Heather. What Is Your Handmade Business’s Secret Sauce — Or Differentiator? 5/6/2020.
The ultimate goal and priority for any successful business is branding. Here your clients have an emotional connection to your work as a designer. They immediately recognize your style. Your choices in design. Your sensibilities. Your value and desirability for them. Branding is about what your customers perceive about you, and how you make them feel.
Your brand has ingredients; many moving parts which consist of the following:
The quality of your product or service
How it offers more value (for example, better quality, easier access, and/or lower price) than your competition
The speed at which you deliver it
The support you give your existing customers
The tone/look/feel of your product, copy, and advertising
How many different contexts and situations in which it is used
Jewelry designers who are successful know how to build your brand. In this chapter, I discuss this in more detail.
What Is Branding?
Branding is your product’s personality. You. Your voice. Your message. Your commitment. Your look. Your artist’s hand. But always remember, with branding, consistency is the real driving force behind it.
Your jewelry will have a personality. It may project one or more of these characteristics: handcrafted, artistic, sophisticated, human, enduring, novel, playful, versatile, fashionable, well-constructed, noticeable, enviable. These are the kinds of things you think your customer wants, desires or needs. These are the kinds of things customers buy jewelry for — to make their life a little better, a little bit more fun, a little bit more authentic. These are the kinds of things your customers want to feel when purchasing and wearing your jewelry.
Your brand is the name, term, design, symbol, or any other feature that identifies your product as distinct from those of others. Brand is often the most valuable asset of a company. As such, it needs to be groomed and managed carefully. Good branding will result in higher sales and greater longevity for the business. Good branding can make it easier to introduce new products. Good brand management seeks to make your product or service relevant to your target audience.
Your brand will be used in several contexts — in a store, on stationery, on websites, in posts, as signatures in email, with image captions. As such, it should be what is called scale-able — that is, it is flexible and adaptable enough to function in many contexts.
I am often asked: What if you want to make a lot of different kinds and styles of jewelry? If they are so different that they feel like they are different brands, you will either have to narrow your interests, or develop separate branding strategies for each set of products.
If you want to sell other types of products along with your jewelry, if they feel like a part of the same brand, then your branding strategy should be something that encompasses all the variations in products available. If they feel like separate brands, then you need a unique branding strategy for each one.
How Does Branding Differ From Marketing?
Businesses often make the mistake of talking about marketing, advertising and branding interchangeably. So people often confuse them. This confusion is unfortunate.
Marketing is what you do. Marketing efforts make people aware of you.
Advertising is a tool or technique. It is one of the many, many things marketers do.
Branding is what you are. Branding efforts create an emotional and enduring connection to you.
You cannot do effective marketing without a clear idea of your brand, and the words, look and feel needed to convey it. Branding should both precede and underlie any marketing effort. The brand is bigger than any particular marketing effort. The brand is what sticks in your customer’s mind about your product or company, whether they purchased your product or not.
Marketing may convince someone to buy. Branding will convince someone to be loyal.
Marketing will unearth buyers. Branding will make them advocate for you.
Why Is Branding Important?
Everything you do will have the effect of either inspiring or deterring your customer. Every thought, price, design choice, marketing promotion, merchandising decision, product placement — all of these lead up to your customer recognizing (or not) you and your jewelry as a brand. Branding is the essential foundation to a successful jewelry design business.
You should be in brand-building-mode from day 1!
Your Successful Branding Campaign
What drives you? Passion? Values? Purpose? People who create great brands are usually seeking to fulfill some inner longing of their own, some dream of how they want to live their lives.
How do you want your customer to perceive you? What is your long-term vision? What will your business look like when you are done? Can you track your progress? Can you create clear milestones to help you know if you are on tract? Why would someone do business with you rather than someone else?
Most successful brands use very human strategies in their communication and relationship building. You need to see and understand your business in relationship terms, not transactional ones. Give you brand an aura. Inspire your customer. How will you serve them? How will you solve their problems through the jewelry you design? What do you stand for? What differentiates you from your competition? What types of products and services can your customers expect from you?
A successful jewelry designer would not merely say “I make jewelry.” She would be more focused, more specific and more enthusiastic. She might say, “I create beautiful works of art to adorn people.” She might say, “I make people ooh and aah!” She might say, “I help people find that right décor accent they have been looking for.”
Your customer needs to know:
1. What you have to sell
2. How your jewelry changes something in their lives, and
3. What they have to do to get one of those
Try to emphasis specificity and avoid generic statements.
Who Are You Targeting With Your Branding Campaign?
You want to target four key audiences with your branding campaign. These include:
1. New Customers
2. Influencers
3. Current Customers
4. Purchase Decision Makers
Your Business Name Should Reflect Your Brand
How does your business name relate to your product and brand identity? Does your tag line support your brand identity?
If you plan on selling more products than just jewelry, you do not need the word jewelry in your name. Anticipate the future of your business as best as you can.
Before you select that name,
· Settle on a tone.
· Research that brand names you want are available.
· English is not the only language option for you.
· Getting feedback is your best friend.
The Names Your Call Your Jewelry And Lines Of Jewelry Should Reflect Your Brand
Giving names to your jewelry and jewelry lines allows you to amplify your company name and brand, as well as their impacts and effects. But you must tie your naming strategies back into your primary brand identity.
Your LOGO and Other Graphics Designs Should Reflect Your Brand
Does your logo relate to your products and values? Does the logo help people remember you?
You want effective visual brand identity. Fonts, colors, images, packaging, displays, use of particular visual elements to create distinction all should support your brand.
Your ELEVATOR PITCH and TAG Lines Should Reflect Your Brand
Your Elevator Pitch and your Tag Line make it easier not only for your audience to understand exactly what your product is, but also gives them something easy and simple to share. Shareable information is spreadable. It can be posted, tweeted, texted and talked about. These give your brand a voice.
The Look of Your Pieces Should Reflect Your Brand
You play with shapes, colors, sounds, scents, tastes, movements, textures, patterns, compositions, silhouettes, packaging, displays, constructions — are all of these supporting your brand?
Your Website and Online Social Profiles Should Reflect Your Brand
Your website and online social profiles should look like your work — similar in look, feel and tone. Your work and your presence need to reflect on one another and be compatible.
Always include CALLS TO ACTION and/or LESSONS LEARNED throughout.
Your Portfolio Should Reflect Your Brand
If you have a varied set of pieces to include in your Portfolio, organize them in such a way that your brand identity still shines through. This might involve placement, naming, descriptive text, sizing and layout.
Delivering Your Message Clearly
It goes without saying that you can have a lot of things organized and in place, but the crux comes in how you deliver your brand message clearly.
Think about: Why do things catch on? Why do people talk about you? How do you generate a buzz?
Developing your marketing message, pretesting it, pretesting again, testing, testing again is very important. Your message needs to be consistent and coherent and resonate with people. Your customer should be able to anticipate that your brand is going to deliver the same essence of a thing each and every time.
It is very tempting to try to be everything to everyone. And you may have different kinds of customers. But, at the end of the day, they all should have the same impression of your values and your products.
Your core message needs to have both an emotional side and a rational side. Example: You make jewelry that lasts.
Your core message needs to be believable. Example: Your jewelry is worn by the queen. [True or not true?]
Your core message needs to be relevant. Example: I sell wedding jewelry. [Only relevant for people who need jewelry for a wedding; if that’s not your customer, this message won’t work.]
Your core message needs to be simple. If your customer cannot understand, remember or repeat your one thing, it is too complicated. It won’t stick in the person’s mind.
Give people things to talk about. Make things fun.
You will be using a multi-method approach towards getting your branding messages out. Advertising. Social Media. Attending events. Sponsorships. Selling in stores. Website. Donations. Packaging. Displays. You want your message to be reinforced over and over again from many angles and points of view.
Your marketing message should promise what you know you can actually deliver. Authenticity reconfirms actions, and in term, resonates well with customers.
Confirming Your Credibility
Tell and share your story in a way that creates a connection with your customer. Think about how things in your life led up to your success, how this relates to the brand identity you are trying to create, and, last, how the customer will relate to your story. You may find you have to re-write your story to meet your branding goals, and this is OK.
Your jewelry can be explained by your values and beliefs, your experiences and lifestyle. Put into words who you are, what your values and beliefs are, also your goals and how you approach the jewelry design process.
Show and tell the customer, in simple words and phrases, what the consequences (positive and/or negative) for them might be if they bought and wore your jewelry, and what the likelihood of any of these consequences occurring.
Offer any evidence that your assessment of consequences and their likelihood of occurring will happen.
People always trust word-of-mouth, so generating this is always important.
Commit to serving your customer over and over again, and they will learn to trust and rely on you.
Connecting To Your Clients Emotionally
Always work to market that emotional connection with your customers. Inspire affection. Create fantasy.
People need to see your business as a solution to their problems. So you want to make your competitive advantages (over all your other competitors) very visible and apparent. Show and tell them how you intend to minimize their risk should they choose your products to solve their problems. Not generic problems, but the actual concerns of your real and potential customers.
Customer concerns and problems may be one or more of the following:
· Want peace of mind
· Want to feel a part of a group or family
· Want to feel they make good choices
· Want to make life easier
· Want their questions answered
· Want to minimize any sense of risk or consequences
· Want to be the focus of attention
· Want to fit into a particular situation, context, event
· Want power and influence
· Want reassurance about something
· Want greater self-esteem
· Want meaning in their life
Listen to feedback. What are your better customers saying about your brand — positive, negative and everything in between? Show them that you hear what they are saying.
Always respond in meaningful ways. Follow-up on everything. The more you can repeat your customer’s first name in your follow-ups, the better their response.
Motivate Your Buyer, and Secure Your Customer’s Loyalty
Recognize loyalty. Reward and cultivate. Give them access to new products and services first. Involve customers in your business. Let them test your products. Turn them into brand ambassadors and encourage them to spread word of mouth. Get feedback on your marketing strategies. Give them a sense of brand ownership. Engage in conversations. Respond to needs. Make them feel good. Give out referral rewards. Encourage them to post reviews online, and then thank them for these. Feature them on your website or blog. Follow-up after purchases.
SUCCESSFUL BRANDING STRATEGIES
There are many types of branding strategies, and you will be using several of these. These include,
1. Making new rules
2. Marketing a belief
3. Creating connection and belonging
4. Enabling expression
5. Creating culture
6. Leveraging tension
7. Using scarcity
8. Encouraging play
Since a lot of your business will occur online, you will be doing a lot of social media marketing.
Anticipate Problems
Your brand loyalty can disappear in almost an instant. You have to be diligent in anticipating or dealing with after the fact, things like
· Service interruptions
· Too many options diluting the brand
· Mixed messages confusing customers
· Negative publicity or negative word-of-mouth
· New competitors or existing competitors upping their game
The jewelry market is always big enough to attract new competitors as well as provide opportunities for existing competitors to deliver better, faster, cheaper. Face the challenge to elevate your marketing and branding strategies and tactics and deliver more value.
Brands Evolve
As time goes on, things come in and go out of fashion. Styles, colors, silhouettes. Your customers might begin to get bored or even dislike your brand. Stay relevant and flexible. A well-managed brand is always making adjustments.
You want to be ready to deal with this kind of thing before it happens. That means, it is important to be ready to re-brand. It is important to seek out and enter new markets. It is critical that you be in touch at all times with your customers’ goals and values.
Periodically, reality test.
For instance, visualize someone else taking over your business. Could they succeed at maintaining your brand?
Did your product deliver the experience the customer was looking for?
Have you maintained quality standards?
Did your employees and sales staff and sales agents understand your brand and sound like they know what they are talking about when interacting with customers?
Did you respond to phone calls and emails in a timely manner?
Do you customers believe you have their best interests at heart?
Measure Your Effectiveness
It is always important to build in evaluative and feedback components to all your business activities. Branding is no exception.
How well is your business (you and your employees) inspired to execute all your proposed marketing and branding activities?
Given the time and money you are spending, are you getting that Return On Investment (ROI)?
Does your brand resonate with your customers? Does this translate into sales and profitability?
Plan to do some experimenting by testing out different ideas before settling on one. Be sure your ideas fit your brand authenticity and align with your strategies.
MARKETING / PROMOTION / POSITIONING: Social Media Marketing For The Jewelry Designer
Social Media Marketing For Very Small Businesses … That Works!
Today’s successful jewelry-designers and other very small business entrepreneurs maintain a very visible presence on the internet. You must have an online way for people to find you and your products. There are many options. These options vary in terms of who controls the site, the costs to be there and update as necessary, and what limitations are imposed on the site or because of how the site operates.
They may have a website that functions simply as a billboard or business card. They may list merchandise on their site, with prices, and information about how to order it. They may present their jewelry on Ebay or other auction houses, or on sites like Etsy or Supadupa. They may let someone else promote their jewelry on-line in exchange for a commission or royalty. They may post images or videos on sites like Instagram and TikTok. They may have a business page on Facebook, Google or Bing. Or they may have a fully functioning shopping cart system on their own dot.com.
Whatever their level of involvement online, they must put into place active and deliberate marketing strategies for creating visibility for their site and their products, and for maintaining and enhancing that visibility over time. It’s all about recruiting and retaining eyeballs, whatever it takes. Take advantage of social medias’ powers for networking.
Digital marketing is not one thing; it is a set of different strategies and pathways for connecting with and influencing people. While initially a lot of what you do will be hit or miss and trial and error, you eventually want to get very organized, developing internet marketing goals, objectives and encapsulating them into a coherent plan. You want to be represented broadly across many platforms, but concentrate your energies narrowly on perhaps 2 platforms only.
You want your website and any web presence to be:
· Optimized for search engines and directories
· Attractive
· Navigate-able and User friendly
· Enticing to first time visitors as well as repeat customers
· As broadly visible and findable as possible
· Broadly bookmarked and linked to
Successful marketing of any kind means:
· Getting Seen
· Getting Known
· Getting Your Competitive Advantage Recognized
· Making the Sale
Make them stop. Make them stay.
To achieve these marketing goals online requires putting into effect various internet marketing strategies, some technical, others not.
Towards this end, I provide insights about the following:
1. Conducting an initial marketing audit of your online presence
2. Optimizing your front door and landing pages
3. Choosing and placing key words and hashtags
4. Optimizing your social profiles
5. Site usability and navigation concerns
6. Intensive site placement and linkages
7. Inexpensive things you can do to get noticed
8. Social media posts marketing
9. On-line advertising
10.Generating an email list and conducting email campaigns
11.Creating visual images and video content
12.Garner online reviews
13.Getting customer feedback
14.Competitor surveillance
15.Establishing baseline site-activity indicators
16.Have a FAQ page which summarizes all your policies and procedures
17.Have a testimonials page
18.Create relationships with online influencers to market your jewelry
You want to choose the right tools and use them in the right way. If the wrong tools, you can waste a lot of time and money and find yourself serving the wrong customers.
1. Conducting An Initial Marketing Audit of Your Online Presence
1. Assessing current marketing materials, brochures, business cards, stationery, listings, keywords, descriptions, click through ad campaigns, email lists, efforts and activities,
2. Assessing current web-site strengths and weaknesses, from a marketing standpoint, that is, how you are in sync with target customer needs, wants, desires and shopping behaviors, and
3. Setting reasonable and attainable online marketing goals and objectives.
Do all your printed materials reference your website and/or your email address?
Is this information prominent and readily accessible, or is it buried?
Does it convey a sense of pride in your online efforts, or shame and embarrassment?
Do you routinely mention your website to your customers or clients?
Do all your emails end with a business signature, that includes your business name, address, phone, fax, and email?
Does your website clearly and concisely express what your business is all about, and how to contact you — particularly in terms of the information on the front page, any other landing pages, near the top, that would appear in the first screen that your customer would see?
Is your navigation bar/system/strategy easy to manipulate by any customer?
Is each link labeled clearly and strategically?
Does the set of all your links clearly and easily get your customer to each section of your website?
Have you minimized the number of links it takes to get to any one of your product pages?
Is your front page indexable by search engine robots?
Is there sufficient information on this page to index?
Is the organization of keywords on your front page presented to your advantage, or disadvantage, given search engine indexing schemes?
Does your front page load relatively quickly?
Have you kept your graphics on your front page to a reasonable amount so they don’t slow down page loading or obscure any keyword information?
Does your website have the kinds of things that will encourage customers to remain on your site more than a few seconds?
Is it relatively easy to keep your website up-to-date, such as changing information, uploading new images, creating new layouts?
Is your website responsive — that is, will load and be easily readable on any browser and any device, no matter screen size or preset layout parameters?
Now, GOOGLE YOURSELF. This way you have a starting point for how visible you are on the internet.
2. Optimizing Your Front Door and Landing Pages
Your front door page (or any landing page) is your most strategic website asset. It should be optimized in form and content so that it anticipates the indexing and ranking schemes (algorithms) of the major search engines. While these schemes get altered on a regular basis, there are some pointers which will be generally helpful all the time.
1. Don’t use frames. Try to use DIV instead of TABLE html commands. Try to use a CSS style sheet along with HTML5 (or most recent version) coding. Make your webpage responsive, so that it will load up perfectly no matter the browser or screen size of the device.
2. Don’t use a visually wonderful, but indexability awful splash page. You should settle for a slightly less visually appealing page, as a tradeoff for making it more indexable and rank-able.
3. You are selling things. The average person will have the average computer system or cell phone setup. That means, you can’t use the most up-to-date, exciting website technology available. Your pages won’t load up for everyone, some may take too long to load up, and some may even lock up your device. Save the best-of-current-tech for your personal home page.
4. If you are using a template-based host’s WYSIWYG (what you see is what you get) website design editor, be sure the final result will be responsive. Also be sure your website will be easy to update and maintain.
5. TITLE: Your title should be about 9 words (not more, not less), with your most important key word first. Don’t repeat the same word twice in a row; separate it by another word. Use lower case letters for your key words.
For example: “beads, jewelry findings, beading supplies — Land of Odds” is better than “Land of Odds — beads, jewelry findings, beading supplies”. [Most important keyword is first.]
For example: “beads, jewelry findings, beading supplies” is better than “Beads, beading supplies, jewelry findings.” [Here bead is capitalized once, and appears as what would be judged as twice in a row.]
6. FIRST TEXT LINE: Your first line of the page (and this will appear after the BODY tag if you are hand coding), should be about 10 words, again repeating your major keywords, not putting the same word twice next to each other, and listing the words from most to least important. Never start the page with a TABLE or Graphic file. Start with words.
7. LINK AND PAGE NAMES: Be strategic in the names you give your active links and webpages. Use your keywords in these LINK DESCRIPTIONS (link-text) and URL ADDRESSES (url-text).
For example: Call your gemstone necklace page “gemstonenecklace.htm” rather than something like “AC402.htm”.
In creating the link descriptions on your page, write something like “Gemstone Necklaces” rather than “Products Page”.
8. PARAGRAPHS: Have about 3 paragraphs of text on your front-door page. Each paragraph might have 3 or so sentences.
Your major keywords should appear in this pattern:
– At the top of paragraph #1
– In the middle of paragraph #2
– Not at all in paragraph #3
If you don’t like the look of all those words on your front door page, you can always put the paragraphs at the bottom of your webpage.
9. IMAGES: For all your images, use the ALT tag. For the ALT tag, use your keywords to describe the image. By using the ALT tag, when someone places the cursor over the image, a yellow box will appear with the ALT tag words appearing. These are also very indexable.
Make your original images into .jpg or .tif or .gif files. The original images should be a minimum of 500 x 500 pixels and 72–96 dpi resolution. Within your webpage, you can adjust image sizes. Preference for using the percent (%) adjustment rather than setting particular pixel width and height sizes.
10.HEADINGS: Set up 2 or 3 heading on your front door page, and use your keywords in the heading text. Sometimes what you code as a heading is the first thing indexed, and sometimes the only thing indexed. On subsequent pages, use more headings, if these make sense for the page.
11.COMMENT TAGS: Put in at least one COMMENT tag using your keywords. In the HTML code, comments start with <! — and end with → . COMMENT tags cannot be seen on your page. They are hidden within the code. There is a 1000 character limit to COMMENT tags. Words in COMMENT tags are very indexable.
12.DOMAIN NAME: If you haven’t already selected a website domain name, you might try to create one using your most important keyword in the URL-text. There are many sites online that sell domain names. Compare their prices which can be all over the place. Compare the amount of space they offer you, any email limits, and whether you can add a shopping cart. For example, “beadsatlandofodds.com” would do far better than “landofodds.com” in search engine indexing.
You can also envision having more than one front-door or landing page for your website. You might have different kinds of customers, and may want to set up an entrance very tailored to each of them. From the search engine’s standpoint, they do not like to see virtually the same page used more than once. You will lose points here if this is your approach. But you can set up differently designed pages as front entrances, and based on how you get your site listed, you can use any of these as the link-reference point.
3. Choosing and Placing Key Words and Hash Tags
Generate a keyword list of 1000 characters. You can use a word processing program like WORD, which has a character counter. In this list, you would include variations on upper case and lower case spellings, as well as common misspellings.
Think about the words and phrases your customers might use to find you, to understand what you do as a jewelry designer, and how your jewelry will satisfy their needs and desires.
To research keywords, you can go to various search engines, plug in the major keywords you’re interested in, and check out what keywords other sites which pop up in the search engines search, have used. On each site’s front door page, review what words they see to use on this page. Also, you can use the browser’s VIEW button to bring up the Source Code image of a page, and check out what keywords other people have listed in their META TAGS (which are otherwise hidden from view). You can use Google’s ad words program to generate keyword lists.
Hash Tags
A hashtag is a word or keyword phrase preceded by a hash symbol (#). It’s used within a post on social media to help those who may be interested in your topic to be able to find it when they search for a keyword or particular hashtag. It helps to draw attention to your posts and encourage interaction.
If you are using a phrase, do not put spaces between the words.
You want to use hashtags that you think people will search on.
You don’t want to be too general and you don’t want to be too obscure. You can check out what influencers in your area of interest are using on their posts.
You should, if possible, include a branded hashtag, such as #yourname, #yourbusinessname, or #nameoflineofjewelry .
Different social media platforms have different expectations for the number of hashtags they view as optimal. Use that number, not more or less, if you can.
Facebook (1 to 2 at most)
LinkedIn (1 to 3 at most; place them within the body of your post, rather than at the end)
Instagram (10 or 11 is best, but you can use up to 30 hashtags)
Tik Tok (100 characters maximum)
Pinterest (1 or 2 at most)
I would suggest using hashtags in all your posts.
4. Optimizing Your Social Profiles
In various social media sites, directories and other places you list your business, you want to have a great, professional social profile about yourself. Think about…
Username: This is the identity of your business in one simple or compound word. If you have the opportunity to verify your name within any site, do so. This builds trust.
Biography: You want a short introduction to yourself and your business. [Refer to your Getting Started Story in an earlier chapter.] List important information about yourself and your business. Tell the reader how you and your design work solved problems for them. Establish some indicators of credibility and legitimacy. Make your business sound approachable.
Photos: Get a good headshot of yourself and another shot of your working at making jewelry. Get another image that defines your business, such as store front, store displays, or a group of employees serving customers. Last take some appealing images of some of the pieces you make and which represent your brand or style. Include photos showing someone wearing your pieces. Photos should be in .jpg format, 500×500 pixels minimum size, and 300dpi (for print) and 72–96dpi (for screen).
Headline or Tag Line: Usually you have an opportunity to add a short line of text after your name or the name of your business. 7–9 words is good. This line should suggest your keywords and hashtag words. This line should be catchy. Test out a few examples and see which ones get the best reactions.
Content: A lot of informative content on your profiles is always a plus. Research what other jewelry designers are posting on blogs and on Facebook for ideas.
When you update your social profile, let all your followers know. This is a good way to keep them engaged with your business.
5. Site Usability and Navigation Concerns
How usable is your website to:
– New customers
– Returning customers
Websites need very clear Navigation systems.
Websites need strategies to keep them from becoming boring. After someone visits a site a few times, and it only takes a few times, the sites become stale and boring to them.
Websites need all your contact information — address, phone, fax, email — right on your first page. Or at least a very visible link/button to CONTACT INFORMATION. Don’t make your customers hunt for contact information.
Navigation System
There is a series of research about the Magical Number 7 plus or minus 3. When people are confronted with 7 or more choices, they psychologically need to re-categorize them, such as into one group of 3 and another group of 4, in order to deal with all this information. Otherwise they get paralyzed and stumped. People can easily handle 4 pieces (7 minus 3) of information, but start to get uncomfortable with 7 pieces, and can also be forced to deal with 10 separate pieces (7 plus 3) information, but that’s pushing it.
From a website design standpoint, you do not want to make someone have to travel more than 4 links to get to the product information they want. As the required number of links to click on gets greater than 4 clicks, your customers will begin to get paralyzed, and not make the next click. Wherever you find you have more than 4 clicks to get to a product, you can re-categorize, so you have fewer links to navigate.
For example, suppose it takes 5 clicks to get from your section on Jewelry to your section on Amethyst Beaded Necklaces:
PRODUCTS — click 1 to — JEWELRY — click 2 to — NECKLACES — click 3 to — BEADED NECKLACES — click 4 to — GEMSTONE BEADED NECKLACES — click 5 to — AMETHYST BEADED NECKLACES.
You might reduce the number of clicks the customer has to travel by reducing the number of webpages they have to traverse:
PRODUCTS/JEWELRY — click 1 to — NECKLACES/BEADED NECKLACES — click 2 to — GEMSTONE BEADED NECKLACES/AMETHYST.
On the PRODUCTS page, you list all your types of products. On your NECKLACES page, you list all your types of necklaces. On your GEMSTONE BEADED NECKLACES page, you list all the types of gemstones.
Avoiding Boredom
Websites get stale fast. Unfortunately, to keep things re-designed and very fresh takes a lot of time and effort. So, you want to come up with some simple, less time-consuming tricks that you can do to keep your website appearing fresh.
One trick is to put something on the page that moves. Build in some kind of “movement” on your front-door page. You can use a .gif animation file, or create mouse-overs and other simple fun things which move using Javascripts.
Another trick is to create a sense of Interactivity — forms, polls, message boards, chat lines, email sign-up, email link, contests, games, ezines, links/resources page listing other sites of interest.
A third trick is to run specials and/or have a What’s New section.
Contact Information
Preferably on the first page, include your address, email, phone, fax, and other important identifying contact information.
If you have a separate CONTACT PAGE, be sure that the link/button to the page is prominently displayed at the top of your front door page.
If you use a CONTACT FORM, I think it is also helpful to list your email address on this same page, as well. If concerned about robots collecting email addresses off websites to use in spam, you can write you email address like this: warren (@) landofodds (dot) com .
Many of your regular customers or clients will begin to use your website like a rolodex entry. Make it easy for them.
Caution: many anti-spam programs reject emails that begin with Info, Contact, Shop and other very generic terms.
6. Intensive Site Placement and Linkages
It is important that you get listed with all the major search engines, directories and social media sites, as well as specialty directories associated with your specific business.
To make this process go as quickly as possible, it is important to have all your information together in one place, where you can cut and paste the information into the online forms, as requested.
Besides having about 12–20 of your most important keywords or keyword phrases handy, also have about 12 hashtags ready. You will also want to create 25-word, 50-word, 100-word and 200-word descriptions of your site, heavy on keywords, but no side-by-side keyword repetitions. One more thing: have a 7 to 9-word part description / part tag line for your business. Make this catchy.
Do NOT pay for or use any of the multiple submission services. Take the time to submit your site to each search engine and directory, one at a time. A site submitted through a multiple submission service can get assigned a low ranking by the search engines.
You can use Yahoo or Google or Bing to find specialized directories. Get listed in as many as these as possible.
Many search engines and some directories now charge you for a listing, either as a flat fee, or as a click-through rate. You may not be able to afford all the opportunities, but you might want to follow through on the major ones.
Some search engines will let you buy key words. When someone searches on a keyword, a link to your site will appear. If someone clicks through on that link, you’re charged a per click fee. Google ad words and Facebook ads work this way.
Also, link up with web-rings, web-malls, and other affinity arrangements online. You might create your own affinity arrangement with others businesses you know.
There are many sites which list local resources. Get listed. Facebook’s Graph Search allows you to search for businesses both by location as well as friend’s recommendations. It shows you which businesses your friends have frequented. Yelp and Trip Advisor are critical for local businesses.
You can do a search on the URL web-address of your competitors, as well as on their names, to see where they are listed.
Some of your suppliers may list you on their websites. Some of your customers or clients may list you on their websites.
To get a high ranking, search engines do three things:
a) CATEGORIZE your site in relation to certain keywords, by indexing words on your site,
b) RATE your link-popularity, by checking how often someone clicks on a link to your site, and
c) RANK the link-relevancy of your site based on how long the person stays on your site, once they’ve clicked on their way there.
So, the more places that maintain a link to your website, the more likely someone is to click through to it. The better designed your website is, the more likely someone is to hang around awhile. The better indexed you are (called SEO optimization), the more visible you are in any search.
7. Inexpensive Things You Can Do To Get Noticed
There are many low-cost or free things you can do to increase your visibility online. Some suggestions:
a. Get reciprocal links — “I’ll list you if you list me.” There are your friends and personal associates; other similar businesses; affinity sites such as shopping malls, specialized directories, awards programs.
b. Create educational and information content. Share it with other sites in exchange for a link back to your site. In fact, there are Free Content sites online that act as a repository and exchange for free content articles. Submit your articles there.
c. Respond to people’s questions in forums, newsgroups, message boards, reviews and the like. Start each of your responses by repeating their first name. Include a business signature with a link back to your site at the end of your response.
d. Write articles for online ezines, newsgroups, forums, specialized portals and the like.
e. Join affinity groups.
f. Include a lot of explanatory and how-to information next to each of your products.
g. Run a contest.
h. Set up a group and form your own community within one or more of the social media sites.
i. Set up a business page on one or more of the social media sites, as well as the major search engines such as Google and Bing.
j. Create your own online newsletter.
k. Post images on all the social media sites.
l. Post short videos to You Tube, as well as other social media sites, particularly Instagram and Tik Tok. Videos will generate more interest than images.
m. Create a blog. Keep it active. You can also use micro-blogging posts to lesson your workload. Micro blog posts are short links to other websites or posts online you find of interest. Here you make a statement about why the reader should pay attention to this link. Write the link. Suggest that the reader come back to your blog and offer some feedback.
n. Create an email campaign for your email-opt-in customers.
o. Send birthday wishes to your followers; include an image of your jewelry; tag the follower.
p. Create both business and personal profile pages on various social media sites.
q. Run promotions and discount offers.
r. Bundle 2 or more pieces of jewelry and run a promotion.
s. Shine a spotlight on your employees.
t. Show off your space.
u. Run a contest.
v. Re-share content from other sites.
w. Recognize loyalty; feature your super customers in blog posts or posts on social media channels; give them first access to new products; create a brand loyalty program.
x. Invite customers to react to and test out new ideas before you implement them.
y. Reward referrals.
z. On social media, position yourself as a subject matter expert.
aa. Use social media to find cross-promotional partners.
One thing I do NOT recommend is to send mass e-mailings where your target audience has not previously opted in to receive emails from you. Mass e-mailings generate a lot of positive responses, but they generate a lot of negative responses, as well, from people overwhelmed with spam.
There will always be new tools every year to take advantage of. Sharing text, image, video and audio will always remain in style.
However, you decide to attract attention and increase your visibility, you will pay with either your time or your money. At first, you will probably take a shot-gun approach — that is, trying everything. But in the interests of time and money, you will want to narrow your efforts.
8. Social Media Posts Marketing
Post everywhere. React to other people’s posts. Answer queries. Suggest how-to solutions. Include an image with your post, 1–3 hashtags, and a link back to your website or online presence.
Create a presence on all social media sites, and post to them all. However, select 2 of them to concentrate your marketing efforts.
Things which improve responses to posts: touches of humor, quality of information, your excitement, something weird, something the evokes an emotional response, a feeling of connection.
Keep your posts short. Yes, you are marketing yourself and your designs, but more subtly. You do not want to sound salesy.
Engage your viewer. For example, ask “Which of these 3 is your favorite?” or “A and B are perfect together — Agree?”.
If at all possible, end each post with either a CALL TO ACTION or a TAKE-AWAY / LESSONS LEARNED.
Share photos of events. Share photos of what’s new?
If someone responds to your post, respond back to them. At a minimum, thank them for their post. Remember to cite their first names in your responses.
Pay attention to the number of responses you get, and whether you get more or fewer responses depending on the site, the day of the week or the time of the day.
Plan to make posts on a regular basis. You might plan to use the same posts on different media sites. If using the same post for placement on the same social media site, say in several interest groups on that site, try to limit the same post to, in this example, 3 interest groups.
Instagram has been especially useful, productive and responsive to jewelry maker posts. With Instagram, I suggest planning to post at least once every single day. Remember that those captions are important and you want to make them clever or very personal in some way.
Quality will matter more than quantity.
9. Online Advertising
There are many opportunities for online advertising. For each opportunity, you want to carefully think through the costs and benefits. How many impressions (# of eyeballs) will your ad achieve? For each impression, how many of those people will follow through (click-thru rate) and link to your site? What words, keywords, terms seem to influence people to click-thru more often? What is a reasonable cost per click through?
The first types of advertising you should do are the basic, cheap and obvious. Include your website address and/or email address on your stationery, business cards, business checks, brochures, other handouts.
You add some marketing highlights, address and email as your “signature” for all the emails you send.
You might send out a Press release to your local papers and magazines, or to regional and national publications pertinent to your business. You will want to approach them with a good angle, that you think would be of interest to their readers.
Many search engines, like Google, directories and social media sites sell keywords. You pay a certain amount of money for each click thru to your site. You can set a limit to how much you want to spend each month. It could be as low as a few dollars, or as high as you want to go. When one of their visitors does a search on the particular keyword (or keyword phrase), your name appears with the search results, with a clickable link back to your site. You pay when someone clicks on that link and visits your site. Using a keyword phrase of 2 or more words, rather than a single word keyword will narrow your target audience, but at the same time increase the chances one of these people will click through.
Instead of using keywords, you might also be able to target customers by demographic data, such as age, gender, and geographic location.
You might purchase a banner ad to place on other people’s sites.
You can also purchase ad space or sponsorship listings on various online ezines, magazine and websites.
You can place classified ads. Many search engines have classified sections. There are many specialized websites hosting classified ads.
In a similar way, you can post several of your products on Ebay or other auction sites. Marketing on Ebay is very similar to taking out an ad, but probably more effective.
Note: Social media sites and search engines tend to favor paid posts and ads. These sites probably have applications which help you narrow your target audience, thus maximizing your costs-per-click-thru.
10. Generating An Email List and Conducting Email Campaigns
It is critical to generate an email list of customers. You want them to very formally and visibly opt-in to the list. You can generate sign-up sheets, online forms, and the like towards this end.
You can segment your email list into smaller, targeted groups.
A monthly contact is reasonable.
Caution: many anti-spam programs reject emails that begin with Info, Contact, Shop and other very generic terms.
11. Creating Visual Images and Video Content
Images: Images get better responses than text. Make your original images into .jpg or .tif or .gif files. The original images should be a minimum of 500 x 500 pixels and 72–96 dpi resolution. Within your webpage, you can adjust image sizes. Preference for using the percent (%) adjustment rather than setting particular pixel width and height sizes.
Show images of your finished pieces. Of you at working making things. Of someone wearing your pieces. Of the inspirations for your pieces. Of works in progress. Of close-up details of your pieces.
Encourage customers to share images of them wearing your jewelry.
Create a slide show of a series of images to tell a story.
Infographics generate lots of discussion.
Write captions for all your images. Don’t just tell them what the image is. Tell them how and why what is photographed will be important to them. Try to use humor and irony. Make the captions authentic. Bring out your personality in the captions. For example: “The bracelet you always wanted to go with that blue dress,” or, “One of a kind necklace which will no longer be available after the 1st.”
More examples:
“My color-picking frustrations paid off this time!”
“Need to finish this ASAP. Didn’t even take the time to brush my hair today!”
“So tribal … What do you think?”
“I think I’ve made a necklace to match the picture I hung in my room. Didn’t even think about that. Or did I?”
“I made all this jewelry today, and now have to leave it to do some vacuuming. I can’t stop looking at it though.”
Videos: Videos are the best way to get attention on the internet. They catch the eye. They can convey emotions. They make demonstrations easy to follow.
There are many formats. The safest one to use is MP4. When you upload to a site, like You Tube, the sites convert your video to their format. Consider purchasing video editing software. For the most part, keep your videos short — either the 1–3 minute version or the 10–20 minute version.
Each social media platform has its own rules and pros and cons for hosting videos. Check out: Facebook, Instagram, Pinterest, You Tube, Twitter, LinkedIn, Tik Tok, Snapchat. Most require a screen resolution of 1920 x1080 pixels, and a widescreen (16:9) format. You would set up a page or channel on each site. It’s a good idea to create a short introduction video explaining what your page or channel is all about.
You Tube: Host all your videos. On You Tube, you can also live stream video. This is useful to make spot announcements, present new products, and the like. Videos available to everyone. People most often look for “how-to”, “demonstrations”, “product reviews.”
Facebook: Videos can only be seen by your friends and followers. People on this site want videos that are entertaining or inspirational. 85% of viewers watch the videos with the sound off. Video size recommended is 1280×720 pixels.
LinkedIn: People like career-oriented videos as well as corporate and business promotions and interviews and conference broadcasts.
Twitter: Videos are very, very short. Usually off-the-cuff remarks shared by cell phone.
Instagram: Videos are square by default. Optimal size: 1080 x 1350 pixels. You want your videos to tell a story, with a beginning, middle, climax, denouement and conclusion.
Pinterest: Similar to You Tube.
Tik Tok: The standard video length is 3 minutes, though you can go up to 10 minutes. Sound is essential. The orientation is vertical, so you want the size of your video to be 1080 x 1920 pixels.
Pointers:
· Keep the viewer in mind. Aim to meet their needs, whether seeking to solve problems, learn something, be entertained, or be inspired.
· In the first 5–10 seconds, be sure the video content is an attention-grabber with a solid hook. Get your name out and your purpose out. Viewership drops dramatically after 10 seconds.
· Make the video mobile-friendly. Make any text large enough to be seen on a small cell phone screen. Make sure there is good contrast between text and the background it is imposed on.
· Always add either a CALL TO ACTION or a TAKE AWAY / LESSONS LEARNED before the video ends.
· Add captions to your video throughout because many people view videos with the sound off.
· Embed all your posted videos on your own website as well.
12. Garner Online Reviews
Online reviews will always be important.
I widely post links throughout my online pages and emails to the various review sites like Google, Yelp, Facebook and Travel Advisor. Periodically I send out an email to my customer list asking them to post a review.
Respond to every single post, positive or negative. Always begin your responses by writing the reviewer’s first name. Real and authentic responses, rather than canned responses, keep the conversation going and allow you to glean more valuable insights from your customers.
Occasionally the reviews might be negative. I know it’s difficult not to take negative comments personally, but it’s only personal if you allow them to be. Still, even negative comments are opportunities for dialog. Respond to them in a sensitive, understanding way, perhaps suggesting something like, (a) a future discount or reward, or, (b) being grateful for calling something to your attention — that this will change your behavior in the future. Thank them for their review.
One contributing factor to a higher search engine ranking is the number of positive reviews for your site.
Make sure you have set up business profiles on Google and Bing so that your customers can see the reviews posted on either search engine site.
13. Getting Customer Feedback
It is important to get customer feedback about your website, your marketing efforts and your products/product mix. Regularly connecting with customers will help you retain them. It will help you keep their information updated. Asking for feedback will get them more invested in your business. It will help you uncover any customer issues which need to be resolved.
When people email or call you, you might ask some evaluative questions of them, while you have their attention. Also ask them how they found you originally.
You can set up a free poll or survey online. There are many websites that offer free online polls and surveys.
Ask your customers for leads.
14. Competitor Surveillance
The internet provides myriad opportunities for you to view your competitors’ marketing strategies. You can analyze specific competitors you know of in your immediate environment. Or you can focus on 3–5 competitors that are prominent in your business.
Think about what they are doing and their performance relative to what you are doing and your performance.
In the search engine locator box, you can:
– Type a keyword, and look more closely at the first 3–5 competitors whose websites pop up
– Type in the name of a specific competitor, and see which websites mention their name
– Type in the URL address of a specific competitor and see which websites maintain active links to them, or have reviews of them
You can:
– Analyze their website and product line
– Determine what keywords are important to them
– Find out who lists them and links to them
– Check their visibility and rankings
What is their business model?
What assumptions do they make about the market for their products?
Where do they think their customers are?
How do they think their customers will find them?
Where do they advertise?
What is their product mix?
What kinds of pricing strategies have they put into action?
Listening tools (from LinkedIn Share): Some online sites which help you monitor competitors, blogs, comments, videos, tips and the like:
Bing: Internet Search
Commentful: Monitors comments on blog postings
BlogPulse: Identifies daily blog post patterns
Complete Blog: Monitors how people use the internet
Cotweet: Monitors discussions about businesses and their brands on Twitter and Facebook
Digg: Members vote on which web content should be shared
Feedky: Scans and indexes video websites
FourWhere: Finds tips and comments on Yelp, Foursquare and Gowalla.
Google News: Highlights news items about businesses and brands
HootSuite: Customized analytics relative to various social media sites
Klout: Rates and ranks brands based on engagement levels in various social media sites
OpenBook: Searches real-time posts in Facebook
SamePoint: Enables you to connect your business to various social media sites
Sideline: Topic search application for Yahoo
Technorati: measures particular position and influence of any website
Trackur: Lets you watch your reputation, mentions, and promotional campaigns
Trendpedia: Monitors social media sites and what people are saying about you and your brand
UserrnameCheck: Find where your username has been registered
Website Grader: Measures the marketing effectiveness of your website
Yahoo Pipes: Helps you aggregate information from all over the internet
It is important to track the activity on your website, and to try to gauge whether this activity level is affected by any marketing effort you might launch.
There should be a statistics package that comes with your website. You can also link to Google Analytics or other available statistical packages online.
From this information, you should gather the following stats:
· # of unique visitors
· Average visitors per day
· Average length on site per vistor
· # of sales per week
· Average doll per sale
· Percent of unique visitors resulting in actual orders
· # of abandoned shopping carts
NOTE: You can easily find out similar information for all your competitors using many apps available online for this purpose.
16. Have a FAQ page which summarizes all your policies and procedures
Create one page, called a FAQ page, which summarizes those policies and procedures relevant to your customer base. Anticipate the kinds of questions your customers will ask you, and provide the answers here.
So, at the least, your customers will ask about:
· Ordering procedures
· Turnaround times
· Shipping time and costs
· Customization
· What to do about lost or damaged merchandise
· Repairs
· Returns and exchanges
· Backorders
· Copyrights, Trademarks
· Disclaimers
· Lead content or other information about materials
· Gift certificates
· Discounts
· Minimum orders
· Exchanging links
· International orders
· Security of site for online payments
· Other payment methods
· Sales taxes
· Wholesale orders or arrangements
17. Have a testimonials page (also can include pages for Press Articles, List of Retailers Who Sell Your Jewelry, Upcoming Events)
Periodically, gather testimonials from your customers who have purchased your product. Set up a webpage listing all these testimonials.
18. Create relationships with online influencers to market your jewelry
There are many people online that function as influencers. Many will market and promote your products in exchange for something. Sometimes this is money. Sometimes this is product. Sometimes this is some other reciprocal arrangement. [See chapter on INFLUENCERS for more details.]
They might share images of your jewelry. They might wear it. They will create a buzz for it.
Start by creating a relationship with an influencer who is relevant to your product line. Follow them everywhere. Interact with their posts. Show that you are interested in what they have to say.
Then pitch a collaboration.
______________
FOOTNOTES
Amin, Arshad. 16 Social Media Optimization Tips You Need To Know, medium.com, 1/18/22.
As a marketer, you will be developing and organizing a series of communication strategies and tactics. You will also be combining things into coherent marketing campaigns with defined goals and methods for collecting evidence from which you can evaluate success. This article discusses the importance of spreading word-of-mouth and some ideas towards this end. Also discussed are some additional marketing ideas workable for the designer.
Marketing Strategies
As a marketer, you will be developing and organizing a series of communication strategies and tactics. You will also be combining things into coherent marketing campaigns with defined goals and methods for collecting evidence from which you can evaluate success.
Your strategies will hone in on the 4 P’s: product, price, promotion and place.
· Product: serves a need not being met or provides a novel experience
· Price: set a fair price both to you as well as your customer
· Promotion: your marketing message and how you get the word out
· Place: where your product is available and your distribution arrangements
Whatever marketing strategies and tactics you resort to, remember this.
· You need to be different and refreshing.
· You need to do something your target audience(s) will talk about.
· You need to make your product approachable, accessible, and memorable.
· You need to enhance the emotional connection among client, product and designer.
· You need to be patient and focused.
· You need to be creative.
· You need to be authentic.
· You need to be market-driven, not product-driven. [It might be a great product, but there needs to be a market for it.]
Some marketing tasks you will direct and take charge of yourself. With some, you will work with an agency and turn over responsibility to them. You might rely on online influencers and bloggers. Some things will be in print. Some will be images and/or posts online. Some will be messages to your email followers. You might coordinate your marketing with similar or complimentary products of other businesses (called co-marketing). You might donate items to organizations which will publicize your donations. You will have business cards, brochures, jewelry name cards, guest books, packaging, letterhead stationery, websites, domain names. You might be able to get articles written about you or invitations to participate in podcasts.
You will find that, with jewelry, you will need to use a multi-method approach to your marketing. Any one particular approach won’t be sufficient to reach enough potential clients and influence enough buying decisions to keep you in business.
The Importance of Word of Mouth: The Biggest Source of New Customers
If your client has had a positive experience with you and your products, it is highly likely they will share this with someone else. This is called word of mouth. Word of mouth might result from a conversation. It might result from an online or print review. It might be generated from comments to an online post. It might be a mention in an article. Word of mouth usually accounts for 3 of every 4 jewelry sales in the United States.
Things which drive word of mouth:
· Thanking your customer
· Asking your customer if they get compliments on your pieces they wear, and if so, can they mention that in a review or post online
· Ask your customers to talk about you, such as mentioning you on Facebook.
· Offer a discount to a customer who refers another to you.
· Image and Video posts on Instagram and other social media sites, and concurrently responding to all LIKES and COMMENTS. Note: Always repeating the person’s first name in our response comments.
· Join social media sites groups, and comment on various posts.
· Hold a customer appreciation event.
· Do some co-marketing with similar businesses in town.
· Follow-up on sales to make sure customers are happy.
· Bring a friend campaign.
· Give out business cards.
· Show something special to clients which I know they will want to tell others about.
· In-store giveaways.
· Be involved in the community.
· Supporting nonprofit fund-raising events, usually by offering a gift certificate or a showy piece of jewelry
· Create how-to handouts and/or post videos online (or other educational content) you can give to customers for free.
Some Marketing Ideas
1. Educate with your content
2. Personalize your marketing messages
3. Be data driven
4. Keep your messages and content updated
5. Be visible in your community and online
6. Manage active and frequent email campaigns, along with implementing strategies to expand your email list
7. Rely on credible influencers
8. Concentrate on one, perhaps two, social networks only, and give it your all
9. Create opt-in offers
10. End all your marketing and promotional messages with a call to action
11. Be a strategic user of key works in webpage designs and promotions
12. Teach
13. Do repairs
14. Survey, listen and learn
15. Sponsor a charitable event
16. Donate products or services to a charity event
17. Co-market with other small businesses
18. Do presentations or webinars to enable your audience to get to know, like and trust you
19. Provide free consultations or demonstrations
20. Write articles
21. Build a website optimized for search
______________
FOOTNOTES
Coursera. The 4 Ps of Marketing: What They Are and How to Use Them. 8/10/2022.
I’d estimate that 25–30% of my students are in the jewelry making /design hobby to make some extra money. Some see a way to supplement their income. Some see it as a retirement strategy. Others see it as a career transition. Whatever their goals, some have been successful, and others less so. Here are some of their stories.
Cindy
Cindy saw it as a career transition. She made and sold jewelry, went to craft shows and church bazaars, put her stuff on consignment all over the metropolitan area, did home shows, whatever.
After about two to two-and-a-half years, she took the giant leap and quit her full-time legal aid job to be a full-time jewelry artist/entrepreneur. She was successful because she knew how to promote herself, and was very comfortable at this.
Her designs were fashion-current, but not bizarre. One business that had her stuff on consignment told me how great she was to work with.
My only concerns were that she often short-changed some of the quality of materials, and perhaps pushed the pricing a bit too high. But I marvel at her success. if you stick to it, and are confident in yourself, you’ll get there.
Mona
Mona refurbished old pieces into new. She took old brooches, fixed them up, restored missing stones, polished or colored damaged edges. She turned them into pendants, and then created necklaces with the same sensibilities, colors, textures, bulk, and patterns to go with them.
Sold like hot-cakes. She took old, gaudy belt buckles, glued on Austrian crystal rhinestones, found leather belts to go with them, fashioned some tpe of bail, and voila! She had great stories to go with each piece. She also was great at self-promotion. She was very confident. And she got her pieces into all the major stores in the area. She also formed great connections to power-fashion-players, including many people in the music business.
Sharon
Sharon made lampwork beads, and turned these into necklaces and bracelets. She was shy. She tried to sell them to friends and family. She tried to get them into one store on consignment. She tried selling them on EBay. She’s still trying.
Yanxi
Yanxi made Native American style earrings mostly, but some chokers and bracelets, as well. She relied on traditional bead weaving styles of Peyote and Brick. She used traditional materials including Czech seed beads, beading thread, sinew. She used traditional colors and designs. She sold in stores. She sold at markets. She was doing very well for many years.
Until around the later 1990s. Chinese businesses began copying Native American jewelry, and selling their pieces at prices so low, that Native Americans could no longer afford to make a living at making jewelry.
Yanxi’s business faded away to nothing. She was unable to adapt to the changes in the business environment. She could have gone more upscale in the choice of materials and the elaborateness in the designs. But she did not recognize that as a pathway.
Veronica
Veronica made high-end clothing with an edge to her designs. At one point, with her clothing, she decided to create accessories, including jewelry. Necklaces out of old men’s ties. Bracelets out of leather suspender straps from Germany. Odd beads which always catch your eye dangling from old, antiqued, large-linked chain.
She had an acute sense of what jewelry women — of all shapes, ages, sizes, body shapes — could wear to empower themselves. Attract that kind of attention which borders on admiration.
At first, she sold her jewelry pieces to individual stores in various cities she visited. They sold her pieces very quickly. In response, she began working in more of a production mode. She sent these stores boxes of her pieces to be sold as special trunk shows. That idea worked well.
She then worked on setting up a shop-within-a-shop. Several stores were eager to have her store-within-a-store. She envisioned taking over a 6’x8′ area. She created display cabinets, display pieces, and an organizational plan for displaying her pieces. She went to hotel foreclosure sales and purchased old odds and ends to use for displays, such as old wooden clothes hangers which had the hotel logo or name etched in them.
Her jewelry lines overtook her clothing lines.
Debby
Debby made beautiful, elegant, dainty jewelry from bracelets to necklaces to eyeglass leashes. She put them in a few stores. She had been an airline stewardess, and frequently brought her jewelry with her to sell at get-togethers and conventions with past and current airline employees.
Everyone loved her pieces. Everything she made sold. She was reluctant, however, to place them in many stores. She was afraid people would copy her designs. One person, in fact, had copied some of her designs.
Debby wanted to mass-market her pieces to high end boutiques and department stores. She spent years making contacts and connections, which she was very successful at. But she couldn’t reel in the opportunities. Her fears overcame her — people would copy her designs, or they would not manufacture her pieces to her quality expectations, or the manufacturers wanted to make pieces with more mass appeal.
There was always something that got in the way of her making a living by making jewelry. She built walls. She couldn’t climb over them.
Larry
Larry approached Barneys New York about his line of jewelry. He had a personal connection there. He had a marketing strategy for them, which included explaining why the lines of jewelry they currently carried, were not working for them.
He showed them a very full line — jeweler’s tray after jeweler’s tray after jeweler’s tray of jewelry.
With each tray he showed them photographs of jewelry which were carried by their major competitors in New York, as well as fashion spreads in major magazines.
He kept making the point: His jewelry is better, and this is why. His jewelry is better, and this is why. His jewelry is better, and this is why.
Success!
Kiki
Kiki wanted to sell on-line. She knew she needed a web-site with a shopping cart. But she shied away from the $50.00 per month price tag. She knew she would have to hire someone to design her website, but again, the $500.00 quoted price seemed daunting to her. She spent year after year researching web-hosts and web-designers, each time finding something that made her more and more uncertain.
Virtual jewelry, virtual business.
Rosie
Rosie lived in the wealthiest part of town — Belle Meade. She custom made jewelry for the rich for them to wear at special occasions. Her biggest obstacles to overcome: many of her clients were not sure that anyone could actually make jewelry. Jewelry was something that you bought in New York. Not Nashville. Somehow it could only be made in New York and probably by machine. Her clients hesitated, not sure how anyone, let alone anyone local, could actually make jewelry for them.
She took their naivete in stride. She made the making of jewelry seem straightforward. She made the custom designing seem specialized and right up her alley.
She made a necklace and earring set for someone to wear at the Swan Ball.
She made a very unattractive, yet very appreciated by the customer, necklace to wear at a horse race. the colors had to match the specific colors in the horse’s blanket — navy, white and rose. The rose was a special color rose associated with some Queen’s rose somewhere. On the face of things, navy, white and rose don’t usually result in something rich, elegant and status’y looking. But Rosie did a fabulous job. She would not, however, have ever worn this particular necklace herself.
She made a lariat for someone to wear on a cruise. Plus, 5 different sets of earrings, each coordinating with the lariat. Plus, 10 different bracelets, each having a different clasp, and again, coordinating with the lariat.
Rosie’s willingness to adapt to the peculiar needs of her customer base made her a success. And to her customer base, money was no object.
Alejandro
Alejandro didn’t want to design jewelry per se. He wanted to find jewelry designed by others and find places that might sell this jewelry. His mom had gotten breast-cancer (she’s a survivor). And he had this brainstorm.
He visited the Dallas Merchandise Mart. He found about a dozen vendors who represented lines Alejandro thought would do well in the various fundraising events the state’s Breast Cancer Society sponsored.
From these vendors, he gathered information about the products, the minimum units which needed to be purchased at a time, the unit cost, and the suggested retail price.
He determined what kind of commission he needed to make this work and wanted to get.
He sat down with the marketing executives at the Breast Cancer Society. He showed them pictures of the various products and the numbers. He negotiated a deal and a plan.
This is what you call a Win-Win-Win. The vendor wins. The client wins. and Alejandro wins.
Getting Started In Business
You need to look yourself in the mirror, and be very, very, very honest with yourself. Getting started in business is a big step. It’s not all fun and games. There’s paperwork, repetition, tradeoffs to be made. Be honest with yourself.
Ask yourself:
o Why do I want to start a business?
o What type of business do I want?
o What kinds of things do I want to sell?
o What kind of time and energy commitments do I want to commit?
o Where will the money come from to get started?
o Where will I work — kitchen table? craft studio? at a store?
o What will I name my business?
o Where will I get my jewelry making supplies?
o Do I want to do this alone, or with a partner(s)?
There are many different kinds of jewelry you can sell. Necklaces. Bracelets. Earrings. Eyeglass leashes. Name badge jewelry. Rings. Anklets. Ear cuffs. Body jewelry. Jewelry for dogs and cats. Jewelry representing social causes. Beaded jewelry. Wire jewelry. Polymer and metal clay jewelry. Fabricated jewelry, such as with silver smithing techniques. Lampwork jewelry. Blown glass jewelry. Micro macrame and hemp jewelry. Jewel-decorated objects like pillows, lampshades, dinner ware.
There are many different approaches and venues for selling jewelry. these include selling to friends, co-workers and family. Selling at home shows. Selling at craft shows or trunk shows. Selling online. Selling in stores and galleries, either retail, consignment or wholesale. Selling in a truck, driving from city to city, parking, and opening your truck doors for people to come into your mini-showroom. Selling in print catalogs. Designing and/or selling for promotions and events, such as a fund-raiser for breast cancer. Doing repairs.
Whatever the approach and venue, you need to step back, and be sure it is on a solid business basis. This means delving into some bureaucracy and administrivia. You can’t get around this.
Yes, you can make money selling jewelry. But you have to be smart about it.
Before the pandemic, I was trying to arrange some Enrichment Travel tours. One was to Rome. This was part of the itinerary. If any group wants me to lead a Jewelry Discovery Tour to Rome or elsewhere, I would be happy to talk with you about this.
BARCELONA
1. BEAD STORE SHOPPING
There are about 11 bead shops very close to each other on Carrer del Call / Carrer de la Boqueria off the Rambla in the Gothic Quarter (Barri Gotic). Most of these stores specialize in gemstone beads, and some of these stores specialize in jewelry findings and stringing materials. Some have finished jewelry. Most allow retail sales, some are primarily wholesale, where I would use my wholesale license. (3 hour walking tour; less than 1 mile; begin at 3pm (any day except Monday or Sunday) when these shops are most likely to be open)
BARCELONA 2. ART JEWELRY GALLERY TOUR
Visit prominent art jewelry galleries in Barcelona, including those shown below. About 5 hours with lunch break. Need bus. About 6 miles between furthest points.
A. Masriera Gallery Passeig de Gracia, 41) (hours mon-sat, 10am-8:00pm)(
The Bagués dynasty has bejeweled Barcelonians since 1839. While they stock much that glitters, the Lluís Masriera line of original Art Nouveau pieces is truly unique; intricate flying nymphs, lifelike golden insects, and other easily recognizable motifs from the period take on a new depth of beauty when executed in the translucent enameling process that Masriera himself developed.
B. Klimt02 SL Gallery (Carrer de la Riera de Sant Miguel, 65) (Hours Tues-Fri, 5–8pm)
The gallery show in Barcelona the work of the best international jewelry artists; as well as showing it to the international community, thanks to our gallery website. Avant garde artists. It is owned by Amador Bertomeu and Leo Caballero and has become an influential and informative source of information for everyone interested in contemporary jewelry.
The other day, I looked up some quotes that Art Critics and Art Theorists have had to say about beaded jewelry and jewelry artists. What do you think?
(1)
“Anything done with beads is not art.”
Here the art critic equates “beads/beadwork” with the canvas of a painting, and not the painting itself. To the critic, beads are merely decoration. In this point of view, it is impossible to use beads in any way so that the finished project would be seen as art.
(2)
“Beading speaks for that branch of culture which is too homey, too functional, too archaic, for the name of ‘art’ to extend to it.”
To this reviewer, art is associated with clarity of choice and purpose, a sense of presence, and the evoking of an emotional response (or unleashing psychological content). To this reviewer, these kinds of things are not associated with beadwork and jewelry. In fact, to this reviewer, they can never be. Thus, beadwork and jewelry are not “art.”
(3)
“Beading as Art Brut — The work of children, asylum patients, and others untouched by artistic culture.”
My local paper in Nashville — The Tennessean — refuses to cover anything that is not fine art in their art pages. Many galleries and museums refuse to display bead art, often justifying this by saying there is no audience for bead art.
(4)
“Objects may only be valued as ‘art’ if they have a link to the academic setting.”
Many galleries and art critics only recognize the art of those artists with formal credentials. The reputation of the schooling of the artist is directly related to the judged “artistic” value of their work. However, there really are very few academic programs in beading/jewelry making. These are mostly involved with technical training, rather than theory and investigation. There are no professional journals where ideas and theories are proposed, discussed, tested and proven. In this model, beaders/jewelry makers stand little chance of getting judged as true artists.
(5)
“An object is ‘art’ if someone is willing to pay for it as ‘art’.”
In this sense, making a distinction between craft and art, or trying to blur the distinction between craft and art, becomes irrelevant. Within this definition, a lot of what gets sold as beadwork and jewelry, which many people would not value as ‘art’, will get included within the concept. When a piece of jewelry can get labeled as ‘art’, and retain this label, it becomes more valuable. It can sell for more. More people will indicate that it is good, rather than not good. It (and the artist) have more power.
(6)
“There’s nothing conceptual about jewelry. It’s mere hedonism.”
Jewelry is seen as visual spectacle. There are no self-reflective qualities to jewelry. There is no artist’ hand involved in its creation.
It seems that the more beadwork mimics painting or sculputre, the more it gets acceptable as ‘art’. A beaded tapestry or a beaded art doll is much more readily accepted as art, than jewelry.
(7)
“The object is ‘art’ if the object shows the artist’s process of conceptualization in its final form.”
Somehow, we must be able to recognize how the artist conceived of the piece, and how the artist implemented his/her conceptions. How did the artist tewst the limits of the materials — in this case, beads? How did the artist exploit the possibilities through the use of beads? How did the artist compose and design the piece?
Within this framework, all the parts of the jewelry — the center piece, the fringe, the strap, the bail, the surface embellishment — are critical to the appreciation of the jewelry as an object of art. Each of these elements of the piece of jewelry require the artist to exploit the possibilities of the material — the beads. Only with this fuller understanding of the piece in its entirety than Classical Art Theory would allow, can the artist, through the jewelry, create something where the whole is more than the sum of its parts. And this, then, is jewelry as art. In Classical Art Theory, the strap, fringe, bail would have to be seen to be subservient to the centerpiece.
Should I Still Call Myself An Artist… …If The Critics Say I’m Not?
Classical Art Theory is often at odds with my self-image as a jewelry artist and designer. It often denies the very essence of my artistic being, relegating what I do to some secondary status. Who is more right, I often ask myself.
Classical Art Theory holds that if, when talking about a piece, you talk or focus to much on ‘technique’, your piece is not Art. It’s Craft.
Craft is seen as having nothing to do with aesthetics. It is merely a creative engagement with materials.
With paint, the technique to apply it, is seen as virtually irrelevant. What matters with painting is what it says, not how it was made.
If the sense of ‘technique’ supersedes an object of art’s ‘statement’, then the art is really craft, thus a failure… and an embarrassment. Craft is an affront to art.
Art is exploring the expressive qualities of the medium, stoking the imagination of its audience. In fact, crafters supposedly do not play to an audience; art does.
Art critics would want us to talk about beadwork or jewelry making without speaking about technique. With a minimal reference to functionality. With a focus on the central part of the piece, not its strap or fringe or other noncentral embellishment. Apart from our audience as they are wearing our pieces.
The prominence of these are critics and their ideas and beliefs are some of the key reasons people are more willing to pay $5,000 for a painting, but not for most beadwork. They are why these critics see something special about the artist, but nothing special after the craftsperson. There is the pernicious assumption that the jewelry maker does not have to exercise judgment, does not have to worry about presentation, does not need to bring a high level of care and dexterity to the project, uses technique but not really skill, and does not need to take many risks.
Of course, I don’t buy into any of these Classical Art Critics and what they have to say. I know I am an artist. I know my pieces should be judged as a whole, and judged as the pieces are worn.
It is the process of linking the technique to the materials that is “art.” A successful process of jewelry making and design requires an understanding of the intrinsic values of the materials. It requires an understanding of how to manipulate the materials to elicit a positive response from others. It is expressive, intuitive and evokes emotions. The critical focus is not on the techniques. The critical focus in on the linking of technique and material to create something that others emotionally interact with.
At what point did I first begin to call myself a Jewelry Artist?
Coming out as a jewelry artist is similar, though not exactly the same, as someone coming out as gay. It is fraught with fear and dread. It means very visibly presenting yourself with a new public identity. It means preparing your ego to receive some negative comments, critiques, reviews, perhaps doubt or disbelief, and in some rarer instances, rejection or denial. It means asking others to accept and support you in your new role as Jewelry Designer.
There is a betwixt and between aspect to this coming out process — a rite of passage. And the unknown time and feelings and situations, between the before and afterwards, is often a span of uncertainty too great for many an artist to transcend. Many who want to be jewelry designers, are somewhat afraid to present themselves as such. These closet artists tell their family and friends such things as, “I dabble in this and that, including jewelry-making.” Or, “I consider myself a bank teller slash jewelry artist (and you can substitute whatever profession you are in for the words bank teller).” Or, “I’m making some things for fun or gifts, but not selling things.”
There is some hesitation. “I am a jewelry designer.” Can’t quite get the words out.
“I am a jewelry designer.” But I wasn’t trained and educated to be one. It was not my original passion, though I am passionate about it now.
“I am a jewelry designer.” Keep wanting to say “but” or add some qualification, so other people don’t say, with mocking and astonishment, “You’re a what?!@#$” “Can you make a living at that?”
“I am a jewelry designer,” you whisper to yourself over and over, but don’t tell anyone else.
When you step out of the closet, however, you show others you want respect. As a jewelry designer. You demand from others an understanding. As a jewelry designer. You present yourself as someone with self-esteem and confidence. As a jewelry designer.
After multiple levels of transition, I realize that the only thing that would diminish me as a jewelry artist is if I turned my back on it.
Translating thoughts, feelings, emotions into color, form, structure. Can never get enough of this. But where does all this creativity come from?
I remember in college — way back when — I took a physiological psychiatry class with a professor name Ina Samuels. Dr. Samuels was one of my mentors. She discussed what was new-thinking then, how the brain is this self-actualizing entity. Thoughts reside less in certain defined areas of the brain, and are more a collection of organized chemical-electrical pathways traversing the brain, all around and within it. Memories are more defined pathways that get traversed a lot.
The brain has the ability to invent, and re-invent itself. It is self-stimulative. The brain pleasures itself with creative thoughts over and over and over again each day. Sexy. Sensual. The act of creating is almost masturbatory. The brain discovers, organizes, reinforces and remembers.
Of course, I did not wax so eloquently on my final exam in Dr. Samuel’s class. She gave me a C, and I was embarrassed to have performed so poorly. I got carried away with creatively building upon my understanding of neural pathways, synapses, and thinking — too much so, that my thoughts were way off course. I carried the discussion to mechanics of three way connections and power boosters and revolving tracks — all ideas never before expressed in texts or classes or on final exams.
Yes, I let my creativity carry the day. While it didn’t earn me a good grade at the time, it sure was fun. To be wrapped up in my insights, imaginations, and good ole fashioned, solid in an organizing way, brain sex.
One of my clients, Jan, had taken a few of my classes, was very excited about beading and jewelry making. She began selling her pieces to the people she worked with. She was a traveling salesperson for a health care company, and met lots of people on her travels. And everyone wanted her pieces.
Week after week, Jan would return to the shop and buy a few hundred dollars of beads. and week after week, she enthusiastically reported that she was selling her pieces right and left. After several months, she remarked that she needed to take my Pricing class. As she continued to talk and elaborate about her pricing strategies, she remarked that she typically added $15.00 to the cost of her materials, and that sometimes, her prices were probably lower than the cost of her materials.
Hmmmm….
So if she paid $55.00 for the materials in her piece, she might price it at $70–75.00. A great deal for her customer. But not so great for Jan. I told her to raise her prices.
My niece’s 6-year old daughter told me the other day, “Warren, I wish I could get a job where I can make bracelets all day!” How cute! She definitely would have a lot of fun making jewelry. She most certainly could make money doing it. But I don’t think she was old enough to appreciate the amount of work, strategic thinking, and marketing and good business sense involved, in order to succeed.
But maybe she did. Jewelry making tapes into our creative souls, our artistic essence. The fact that you can make money at it, moreover, serves to heighten the experience.
Two girls — one 12 and one 13 years old — were determined to make money that summer. They had had some experience setting up a lemonade stand last year, but they were ready to make the big bucks. So they turned to jewelry. They created an attractive shelter along the side of the road, and posted clever signs — REFRESHING SPARKLES — to catch drivers going and coming in either direction. Instead of lemonade, however, their customers found cool earrings, and breezy necklaces, and yummy bracelets. And the two girls found success!
While there are many business challenges for jewelry designers, — young and old, alike — you can most assuredly answer the question — Can You Really Make Money Selling Jewelry? — with a resounding YES! It takes some planning. Some Moxie. Some start-up money. Some marketing. And some luck. But it can be done.
For people who sell their jewelry, their art is both a business as well as a source of creativity and self-expression. To be successful, they need to bring an understanding of business fundamentals to the business, and they need to find enthusiasm for business in similar ways to how they found their passion for jewelry. There will be ups and downs, as the economy changes or fashions and styles change. They will wear multiple hats — designer, distributor, manufacturer, retailer — and not always be sure which hat to wear when. They will need to understand marketing, pricing and selling. They will need to have a feel for reading and understanding people.
Successful jewelry design businesses today share several traits. They have a focus on what they do as a business model. They are comfortable working long stretches in a production mode — even though this can be very boring for the artist. They have some comfort level with both bricks and clicks. I don’t think you can have a successful business today without both a real physical presence somewhere and some on-line visibility as well.
Jewelry businesses today also must learn to quickly adapt to competition. This is not only competition from other local, regional or national jewelry designers, but from overseas, as well. Remember in the 1970s, when Asian manufacturers started selling low cost Native American jewelry, they almost put the Native American jewelry makers out of business. Today Chinese lampwork companies are wiping out the opportunities for low-end, simple, basic lampwork glass beads made in America. And adapt is the key word here. It may mean having to specialize in higher quality items, or relying on materials or designs unique to your locale. It may mean having to provide more educational and informational materials with your products to give them a competitive advantage.
Your market today may be international. if you have images of your pieces on-line, then someone in Taiwan or France can view posted images just as easily as someone in Nashville or San Francisco. They may buy your designs. They may copy your designs. Reality, what a concept here.
Successful jewelry designers keep their work fresh and relevant. They build in evaluative components into their business. They do a lot of product and ideas research. They experiment with concepts and other markets. They acutely know their competition. They strive to create a brand identify for their pieces. Branding not only best secures your client to you as a designer, but makes it that much difficult for other jewelry makers to copy your work and present it as their own.
How many times have you heard a jewelry artist say…
I can’t bear to part with my pieces.
My jewelry is too precious to me.
I only give a few pieces that I make away as gifts to friends and family.
I’ve never sold anything.
Selling would take the fun out of it.
And then, someone offers to buy a piece she is wearing, and the rest is history. A sale! Sold! They paid so much more than it cost me! Right off her wrist! Gotta make another! That was so fast! That was so easy!
My friend Connie used to make things only for friends. She always wore the things she made. At one point, she was repeatedly approched in various stores around town by women who wanted to buy the pieces aroundher neck.
At first, Connie quoted them, what she thought were outlandish prices. No one hesitated. Connie was awe-struck, but didn’t say No. I don’t know if she secretly wore a sign on her back — JEWELRY FOR SALE — or, somehow stuck out her cheek in such a way, as if asking to be kissed, that people came over to her, but she was getting quite good at attracting buyers. At TJMAX, at TARGET, at MACY’s, at DILLARDS, at SEARS, at KROGERS and PUBLIX. She kepy upping her prices each time, and no one had yet to blink!
Jona had made many things before, but had never sold anything. Then she had one of those weeks. It started in a Dalt’s restaurant. The waitress had to have them. She had to have Jona’s earrings. She had to have them now. Any price. So Jona suggests a price, the waitress laid the money on the table, and Jona slowly removed each earring from each ear, and said a silent Good-bye. Later that week, one of her friends was desperate. The wedding was this weekend. The piece of jewelry she had purchased for herself went lost. She remembered one of Jona’s pairs, and asked for it, and insisted on paying for it.
Elizabeth wanted to show her best friend at work the kinds of jewelry she was making. One day, she brought a box of jewelry in with her to work. At lunch time, they spread all the pieces out on a table. All of a sudden, the table was mobbed by other women in the lunch room. They were grabbing, trying on, and throwing money down right and left.
Ingren had a box of her mother’s jewelry stored away in a closet. She didn’t particularly like these pieces, and would never wear them, but knew they had some value. She took pictures of each one, and placed them on EBAY to see if she could auction them off. She sold all but one within a week’s time.
Those first jewelry sales can result in a big high. They are thrilling. Exciting. Very motivating. Selling that first piece feels like it can change your life.
But it’s that second sale that begins to determine if you can make a business out of it. Can you do it again? Is it as much fun? Now all of a sudden you have to think about record keeping, government forms, tracking inventory, maing enough product, adequately pricing your stuff, and marketing to recruit and retain customers.
The situation doesn’t seem quite the same anymore.
But believe me, it’s not as onerous as it might appear at first.
And selling your jewelry keeps getting better and better and better!
Learn To Bead 